Search Hotels with Pool in Carnon Downs

"We had a very disappointing stay at this hotel and have yet to hear back from a Manager regarding the numerous complaints we had with the service experienced. To begin with, I will note the positives: Clean room Friendly staff Beautiful views Now the negatives: Upon checking into our room at 7pm (following a telephone conversation had earlier in the morning regarding our children and dog joining us) we discovered that the extra beds were not in our room ready for our children to sleep on. The next morning I reported to reception about being awoken early due to water pipes rumbling to which I was told nobody had mentioned about before. No offer to move. Having ordered Lunch, our one childs meal was left off the order and he was left waiting. For evening Dinner, we were informed the hotel were short staffed and so could not offer the pizzas advertised on their website. This made things difficult for us having had lunch there earlier and our children having to choose from the same menu. Drinks arrived late, so we turned them away when they eventually arrived thinking that we would go elsewhere for dinner. This was on a Sunday, on my Birthday, and we had little choice but to stay as locally not much was open/and only serving roast dinners. We ordered dinner, to find that our puddings were now missed off and so we had to chase. Throughout the staff were friendly, but not very professional or offering a good service. My 2 separate complaints fell on deaf ears it would seem."

"Great hotel, in a great location. Staff very friendly and couldn’t do enough to help when asked. Food in both restaurants was lovely."

"Amazing time here. How on earth this is just a 3 star is beyond me. Staff, acomadtion and food was amazing!"

"Gymn and facilities excellent. Very friendly reception upon arrival and we asked for a quieter room and were provided with that. Left alone until we went out each day and room replenished and clean when back."

"Such a wonderful relaxing hotel Lots of chill out areas. All staff excellent, well mannered and helpful."

"A lovely stay. Good choice on the breakfast menu. Staff need to be more aware of customer requirements, eg table to be cleared, breakfast orders to be taken."

"Friendly staff, a beautiful spa and absolutely stunning views. Thank you for making my birthday stay so special ❤️"

"Lovely hotel, beautiful views and comfy rooms. Breakfast was nice but a shame you pay extra for anything outside the continental. Would need aircon if it got any hotter than when we were there. Would definitely stay again."