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"The staff were fantastic. Tricky to find even with sat nav!"

"We arrived as the concierge was taking a phone call from another customer complaining and requesting a refund...not the best start. Our stay coincided with a friends birthday party in the function suite, she was told there was a special rate for those that booked direct with the hotel. Three phonecalls later and staff had no idea about it, so we booked on hotels.com instead as the rates going direct were significantly higher. We stayed in room 18, which has seen better days, cracks in the tiles and bath panel. In comparison to the lochside, this hotel is severely lacking and the bed and pillows fairly uncomfortable. That said, the room was clean. The biggest issue i had that night was with a member of barstaff, I used the hotel bar rather than the function suite as there was only one member of staff serving and i wanted cocktails. I gave my order to the staff member and they didnt appear to be very pleased, but made them, I then asked for a pina colada and they looked furious, i asked to pay and come back for it, they huffed and handed me the card reader. I can only guess they'd just cleaned the machine, but I know that i did not deserve that level of attitude. Later i returned to the bar for more cocktails, that same member of staff, left and then returned, when we asked if they were serving they replied "no, i told you that before i left" just very unprofessional. I wouldnt recommend this hotel to anyone"

"Booking not honoured,had to stay elsewhere, receptionist not empathetic"

"It’s ok and clean"

"Simply stunning from start to finish. Great hotel, great facilities the staff exceptional"

"Although our room was newly redecorated and carpeted, the entire room was covered in paint dust. There was still masking tape covering the light rose AND one of the window curtains was hanging off. We had to use a hair clip to close it. While these arent big things they do impact your stay.The food was okay. Frozen chips and frozen peas. The co tine tal breakfast was a bit sparse too. The grounds are very well kept a d beautiful. The staff are all really pleasant and helpful."

"Spotless and large room with bath, staff and meals were excellent. Beautiful hotel and can't wait to stay again. Thank you!"

"The staff were friendly and helpful. They couldn’t do enough for you. Location was good for local towns and ideal for visits to Loch Ken. "