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"Large room . Carpet needed upgrade."

"o"

"Second stay in 8 months with family group for a big birthday celebration. A number of issues that caused anxiety and wasted time. A twin room booked but given double (eventually resolved after 3 separate attempts). Fridge requested for junior suite was a freezer and child’s medicine frozen. Brother had to search for pharmacy and get new prescription on Sunday morning (Mother’s Day). Booked area in foyer in advance for people joining us at the hotel to continue birthday celebrations. Mentioned again at check in. This hadn’t been done and I was getting frantic messages whilst finishing the 80th birthday dinner in a nearby restaurant. No recognition made by hotel of the 80th b/d. Often hotels will make some little gesture. We didn’t see much difference between superior river room and a standard room. Everything had run out at breakfast 9.45 on Monday so queues at every food item until eventually more (hot water, milk, bread, cooked food) started to appear piecemeal. Bar area and staff was good and staff very polite. But the number of issues during a two night stay (3 rooms) for a special birthday has prompted me to write these remarks. "

"Staff was friendly and welcoming"

"Gorgeous and so much fun. Came w/ my wife when visiting from Alaska. "

"I came from dublin late and didnt get any sleep , loud noise in the room , i think it was the air conditioning .i told the receptionist and she didnt even apologise or offer a complimentary tea or coffee ."

"Bed too soft"

"You could use a workout room with machines and free weights. Would attract the younger crowd Also suggestion about check in: ditch the auto check-in. This phase of is most important requires human connection especially when computer faults like it did with me and the room key "

"Staff was very helpful and friendly but this is far from a 4 star hotel. Rooms and common spaces are very dated. One of the beds in our room was lopsided from wear and in the bathroom the toilet tissue is in a dispenser like in a public toilet. "