Search Hotels Near Catedral Basilica Nustra Senora del Rosario, Manizales

"Clean room "

"Excellent customer service "

"Excellent My limpio "

"I chose this hotel because of the good reviews and location. After a long bike tour, I wanted a hassle-free stay and paid $77 USD for one night. The first night was fine. The issue began when I went to extend my stay. Instead of processing the extension, the staff brought out a laundry bag with a towel I had used to wipe dirt off my hiking shoes and told me I would have to pay for it to be washed. When I asked how much, they said they would “let me know tomorrow” because it was Sunday. That meant I was expected to accept an unknown charge. I reviewed the contract, translated it, and pointed out the clause stating guests can only be charged if an item is permanently damaged and cannot be restored by washing. Only after I referenced this section did they say management decided not to charge me. Given the premium rate, this handling was disappointing. I chose not to extend my stay and moved two blocks away to a private apartment with underground parking and a washer/dryer for $33. The location is good, but if you stay here, pay close attention to any additional charges and be ready to defend your rights."

"Termales fantástico!"

"The restaurant had a great variety of food. The steaks were excellent. The complimentary breakfast was delicious. The service was incredible. I recommend the double luxury room with private jacuzzi. The room is beautiful, luxurious living room and beautiful private balcony with hot tub. Top notch facility. "

"Room was very clean and staff was very friednly."

"We liked the location, not far from the termales. It's a nice big place with lots of beds and a private parking area. It's good for a big group of family or friends. A negative was that there were a few cockroaches, and some boxes sitting in the living room. It seemed like maybe no one had rented it for a while. When we stayed, two of the rooms were inaccessible to us because of construction. We didn't know this ahead of time. Also, the key to the outdoor seating and recreation area was not given to us until we were about to leave. Finally, we didn't realize there were no towels. However, the host responded quickly to our request with emergency towels, which we appreciated. Bottom line: ask questions about the details before you book. With better communication, it can be a nice place to stay. "

"The room was spotless. Luca and Ale were very gracious. Wonderful hosts!"