"Our stay at the Super 8 by Wyndham in Redmond, Oregon was pleasant until our departure. After returning to our room from a morning pool soak, we encountered an access issue when we found ourselves unable to enter using our guest key. We promptly sought assistance from the hotel staff and were provided with a new key, which also failed to grant entry.
We notified staff again, and a front desk associate arrived with another key and deadbolt keys, but access was still unsuccessful. The staff member informed us that she did not have the appropriate keys to open the door and needed to contact maintenance. At that time, we were on the second floor, outside our room, in the hallway, wearing wet swimsuits and a towel.
The associate explained that a staff member had lost the keys and that management was aware but had not yet replaced the keys and that management was the only personnel with spare keys. Since it was the weekend, management was unavailable, but maintenance was en route to assist us. I expressed concern about the lack of available keys and the potential risk in an emergency situation where access could be critical. The associate apologized and continued to assist us.
When the maintenance technician arrived, he used specialized equipment to unlock the door, discovering that a wire had become disconnected, which caused the issue. This process delayed our checkout and departure by approximately one hour. Throughout the experience, staff appeared to be unconcerned.
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