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"Easy check in, friendly staff"

"Very nice"

"We stayed 3 nights in this hotel. The views are definitely amazing! Keep in mind that in the main lobby, they have 2 different bedroom options. One with private balcony, full view of the canyon, and one with partial view/no private balcony. The ones with private balcony are obviously more expensive and updated. But, they still need more work. Our bathroom wasn't the best. The ceiling was falling apart. The simpler/partial view room is located under the main restaurant and kitchen. If you stay in those rooms, be aware that you will hear all the noise from the kitchen since 5:30 a.m. If you are an early bird and don't mind waking up early, this could be a good option for you since they are more affordable. The restaurant menu is limited but they do offer vegan substitutions. We purchased the food package. Breakfast, lunch and dinner was included. Small portions for lunch and dinner. Breakfast was more complete, especially when it was buffet. All staff was amazing! Extraordinary customer service. We had a wonderful stayed. Definitely coming back again. "

"We spent 4 great days at Hotel Oso and if you are prepared to forego some more conventional amenities, you will have a great time here. The rooms are large and ours had two double beds. The beds were a little stiff so we threw some additional blankets underneath to make them more comfortable. The rooms and the whole hotel are heated with woodburning stoves. We visited in early march and at 1600 meters of elevation, you will need that fire going in the evening and the morning. The staff keeps the wood box full and provide some kerosene soaked chips to start the fire. I find this charming. Other folks might think differently. Getting up at 6AM buck naked to start the fire is an acquired taste. The lobby/dining area has Wifi but the signal did not reach to our room. Again, this was great. If we needed to browse the interwebs, we could but it wasn't available for doom scrolling in our room. There is no cell service in this area. The food was terrific. My wife particularly liked that you didn't have to order from a menu. You sat at your table (ours was in the bar by a beautiful fireplace) and your dinner was whatever the cooks had in mind that evening. I suppose you could ask for something in particular but we were happy to enjoy what was set before us. Breakfast was equally delicious. Hugo, the owner, speaks very good english and was most accommodating. Raul and the rest of the staff have english skills equivalent to my own poor spanish but we all muddled through."

"Very friendly and helpful owner"

"Our stay was good. In the evening when I went to tell them our group of about 20 would have breakfast there there was no one around. In the morning no one. Not only was the office locked up but the gates to the courtyard was locked as well. 4 vehicles licked inside. Fortunately my husband managed to pick the lick and we were able to leave. "

"The lady at the front Janeth was extremely pleasant and helpful. I would love to have her as an employee in my business. Janeth does her job very well. Thank you."