"A really lovely hotel with fantastic staff, a great location and a very nice overall atmosphere. The bar staff were particularly good and everyone we dealt with was genuinely warm and welcoming.
That said, for the price, there were a few things that stopped it feeling like a five star stay. The room was nice but quite small, and one of my pet peeves unfortunately happened here, two single beds had been pushed together to make a double. Given that the hotel knew we were staying for my partner’s 30th birthday, this felt a little annoying.
The biggest disappointment was the advertised sauna. It’s an infrared sauna that guests have to operate themselves, and it takes well over 30 minutes to heat up. Given that a typical sauna session is around 10–15 minutes, it doesn’t really function as a practical sauna during a normal hotel stay. I’d much rather the hotel be clearer about what this actually is.
None of these things ruined our stay, we really did enjoy the hotel. But given the price, I think there are a few relatively simple things to improve before it deserves five stars. The lovely staff, great location and overall feel of the hotel definitely make it somewhere I’d consider staying again."