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Charleston Grand Hotel

2.5 star property

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Photo gallery for Charleston Grand Hotel

Front of property
Outdoor pool
Exterior
Breakfast area
Reception

Reviews

5.4 out of 10

Popular amenities

  • Room service
  • Pool
  • Parking included
  • Gym
  • Housekeeping
  • Laundry

Room options

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About the area

Map
3640 Dorchester Rd, North Charleston, SC, 29405

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 9:00 AM to 5:00 PM on request
  • Area shuttle (surcharge)
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,798 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Payment types at the property

Important information

Property is also known as

Clarion Inn North Charleston
Clarion North Charleston
Charleston Grand Hotel
Charleston Grand
Clarion Hotel North Charleston
Charleston Grand Hotel Hotel
Charleston Grand Hotel North Charleston
Charleston Grand Hotel Hotel North Charleston

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Charleston Grand Hotel Reviews

Reviews

5.4
Rating 10 - Excellent. 107 out of 1001 reviews
Rating 8 - Good. 182 out of 1001 reviews
Rating 6 - Okay. 241 out of 1001 reviews
Rating 4 - Poor. 204 out of 1001 reviews
Rating 2 - Terrible. 267 out of 1001 reviews

6.0/10

Cleanliness

6.6/10

Staff & service

4.6/10

Amenities

5.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

James L

Liked: Cleanliness, staff & service, property conditions & facilities
Adequate for the price. I had to move the coffee maker to the bathroom to use it! NO CHAIR IN ROOM! Very in-convenient!
Stayed 1 night in Jan 2022

2/10 Terrible

Joseph

Disliked: Staff & service, amenities, property conditions & facilities
Nothing in particular. You could tell that I’m the 80s/90s it was a higher end hotel. It’s declined ever since and is now a mess and in a terrible neighborhood. Staff aren’t particularly friendly or helpful. And they let campers park in the rear lot. There was a loud party that went until 11p and staff refused to intervene.
Stayed 2 nights in Nov 2021

4/10 Poor

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty when we arrived. Old used soaps from previous guests were still sitting on the bathtub and the sheets were soiled. Stay elsewhere.
Stayed 1 night in Sep 2021

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was our worst experience when it comes to cleanliness and professionalism. It was dirty and the staff were not helpful. Me and 4 other families waited at the front desk for 30 minutes before a staff person even came to the desk at one point. The staff had attitudes. There was so many sketchy people to come in and out of the hotel. We were not able to stay because the hotel say they never got our reservation and Expedia said they sent it. Neitherside wanted to own up to there mistake and the hotel was fully booked so they could not accommodate us. So all of this is just from being in the lobby and walking down all of the floors to find a staffer. It was well after 1am before Expedia could find us another hotel that technically we found because we called around and drove around until we found it. It took 2 hours just for Expedia to get us to the appropriate department and to get an anawer then it took an additional 2 hours before Expedia confirmed to give us money back and a credit for the inconvenience.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The flooring unbelievable, from bathroom to bedroom. I’m sure in it’s time it was Grand.
Stayed 1 night in Jul 2021

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never going back

It was horrible as soon as we went to check in housekeeping sucks we saw bugs in the bathroom
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
what i didnt like was the excersing room need update equipment also the frist room had standin water on the floor
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived and had to wait 20 minutes because there was one person working the desk and she took her time. When I got to the front of the line she did not have my reservation reserved thru Expedia and said they did not have any rooms and I needed to cancel my reservation thru Expedia. I've been trying to get in touch w/ Expedia since then and have been unsuccessful, but they still charged my credit card for a reservation that apparently never went through. Also, this hotel is disgusting.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Stained Furniture

The furniture had stains and the tub had mold or mildew. The entire room seemed dirty and the area did not seem safe.
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
easy access to Charleston room had cracked Toilet, scuffed floors, cracked wall by bed, shower needs repairs
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and accommodating! However that was the only good thing about our stay. We were appalled at the condition of the hotel, especially our room. There was mold 12” high along the bottom of the shower curtain as well as under the microwave plate. All the cabinet doors were banged up. There was extremely poor lighting so much that I had to rearrange the lamps just to see my clothes in the closet. Finally the back door to the hotel did not close, so anyone could get in. We were at the top of the stairs and I felt very unsafe. We will not be returning, as even the most basic cleanliness was missing.
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Didn't even stay here. The rooms were booked when we arrived.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities

Terrible location

When we arrived at the hotel we were informed that they had no rooms available and that due to the recent rain many of the rooms had water damage. It was a blessing in deguise since this hotel was in one of the worst areas I have ever been in. Had several apparent drug addicts approach us in the parking lot asking for money. And the overall area was so run down it was very sketchy. I had booked this hotel for another trip next month and I just cancelled it. Would not recommend
Stayed 1 night in Jun 2021

2/10 Terrible

Tabathia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor business ethics!

When I went to check-In with my reservation, the desk attendant notifies me that they were SOLD OUT. This left me with no where to stay. Calling for my refund.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Adequate
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Have you seen Big? That scene where Tom Hanks is in the city the first night, crying in the fetal position while he heard gun shots and sirens all around him? That's what I was imagining as I pulled up to this place and attempted to check in. Problem was, the hotel was overbooked, and I didn't even get to stay there, even though I'd already paid for the reservation through Expedia. Now I have to deal with trying to reach Expedia to get a refund - which has proven to be extremely difficult. Anyway, I thought I should leave a review about this place because I felt very unsafe there. There were sirens all around, someone was getting arrested across the street, and there were sketchy looking people walking around in the lobby and just outside the hotel. I was honestly almost glad we weren't able to stay there.
Stayed 1 night in Jun 2021

2/10 Terrible

Miriam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Annoyed and mad

I am angered that I asked and paid for a service that I did not receive. I paid and all and got to a sold out hotel. This is terrible customer service, how do you reserve a room when there are non available, and how is it that I can’t get a hold of anyone for a refund on a service I never received this is outrageous.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No room available to stay.
Stayed 1 night in Jun 2021

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Looked pretty bad. Said on web site that there was a pool. Pool not even open and hasn’t been open. Went to enjoy a vacation by the pool and couldn’t. They did give me a refund and I went elsewhere. Well I have the refund as of now. They said the manager might charge me for one night. But don’t think they should even be able to do that since they said they had a pool and did not.
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a booking for Saturday night and they told me they did not had a room for me , although I had already booked with Expedia and paid the days I was going to stay over. The told me they didn’t have a confirmation number , but I had one on my end and said that one did not work. Unacceptable service from the Expedia.
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I know better than to expect champagne on a beer budget, but this place was not even beer on a beer budget. First, it looks nothing like the photos shown, it’s not newly remodeled like they claim, and it’s incredibly filthy. The room smelled like smoke the whole time, the shower curtain was covered in dark mold, the floors were dirty with the corners collecting all sorts of dust and hair. The sheets had blood on them. The towels had other people’s hair in them and there’s no hooks to hang them up. The staff seemed confused about what was going on the whole time, and were honestly friendly just clearly preoccupied. And apart from all of that, there’s a train that goes right by this hotel that blares it’s horn loudly at 5:15AM. Absolutely do not stay here.
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2021