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Hotel Carolina Bacalar

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Luxury
VIP Access
4.0 star property
9.4

Exceptional

Private lakefront elegance and tranquility

Serene and peaceful, this beautiful hotel offers a private lakefront experience with cosy rooms and stunning water views. Delight in a continental breakfast with rich bread and exceptional service, making every morning a treat.

Popular amenities

  • On private beach
  • Bar
  • Spa
  • Pool
  • Parking included

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room, Lagoon View

Deluxe Room, Lagoon View | In-room safe, iron/ironing board, rollaway beds, free WiFi

Deluxe Room, Lagoon View

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Private bathroom
In-room safe
Daily housekeeping
  • 27 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Garden View

Standard Double Room, Garden View | Bathroom | Shower, free toiletries, towels

Standard Double Room, Garden View

9.0 out of 10
Wonderful
(17 reviews)

Highlights

Air conditioning
Smart TV
Ceiling fan
Private bathroom
In-room safe
Daily housekeeping
  • 12 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Garden View

Standard Room, Garden View | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Garden View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Smart TV
Ceiling fan
Private bathroom
In-room safe
Daily housekeeping
  • 12 sq m
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Boulevard Costera de Bacalar Sur # 625, Bacalar, QROO, 77930

What's nearby

  • Lake Bacalar - 14 min walk - 1.3 km
  • Cenote Azul - 19 min walk - 1.7 km
  • Cenote Cocalitos - 3 min drive - 1.1 km
  • Municipal Spa of Bacalar - 5 min drive - 2.5 km
  • Laguna Bacalar Ecological Park - 7 min drive - 3.6 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 34 min drive

Restaurants

  • ‪La Bendición Dios - ‬3 min drive
  • ‪Enamora - ‬5 min drive
  • ‪Albahaca - ‬3 min drive
  • ‪Blu Beach Club - ‬5 min drive
  • ‪Papitos - ‬5 min drive

About this property

Hotel Carolina Bacalar

Upscale hotel near Lake Bacalar
At Hotel Carolina Bacalar, you can look forward to a free daily manager's reception, a terrace and a garden. Treat yourself to a Swedish massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a restaurant.
Additional perks include:
  • An outdoor pool and a children's pool, along with sunloungers
  • Free self-parking
  • English breakfast (surcharge), a 24-hour front desk and concierge services
  • Smoke-free property, luggage storage and a front desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Hotel Carolina Bacalar have perks, such as air conditioning, as well as amenities, such as free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Ceiling fans and daily housekeeping

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9.4 out of 10, Exceptional, 1,007 reviews
The price is 3.216.456 ₫
3.962.308 ₫ total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily English breakfast available 8:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 300 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Visual fire alarm

More

  • 2 floors
  • 4 buildings
  • Built in 2018
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV
  • MP3 dock

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 450.0 per night.

Payment types at the property

Important information

Optional extras

  • Fee for English breakfast: from approximately MXN 300 for adults and from MXN 300 for children
  • Rollaway bed fee: MXN 450.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 10:00 AM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Carolina Bacalar
Carolina Bacalar
Hotel Carolina
Hotel Carolina Bacalar Hotel
Hotel Carolina Bacalar Bacalar
Hotel Carolina Bacalar Hotel Bacalar

Frequently asked questions

Does Hotel Carolina Bacalar have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 10:00 AM.

Is Hotel Carolina Bacalar pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Carolina Bacalar?

Self-parking is free at this property.

What time is check-in at Hotel Carolina Bacalar?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Carolina Bacalar?

Checkout is at noon.

Where is Hotel Carolina Bacalar located?

Situated in Bacalar, this hotel is within a 15-minute walk of Cenote Esmeralda and Lake Bacalar. Cenote Cocalitos and Cenote Negro are also within 1 mile (2 km).

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Reviews

Hotel Carolina Bacalar Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Location

9.2

Staff & service

9.4

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 209 out of 280 reviews
Rating 8 - Good. 49 out of 280 reviews
Rating 6 - Okay. 12 out of 280 reviews
Rating 4 - Poor. 5 out of 280 reviews
Rating 2 - Terrible. 5 out of 280 reviews

Reviews

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property and great location. Breakfast was delicious and staff was attentive and courteous. We also had dinner at the property and it was delicious. 25 minutes from downtown next to all activities.
Stayed 3 nights in Nov 2025

8/10 Good

Ornella

Liked: Cleanliness
clean room, nice toiletries, outdated furniture
Stayed 2 nights in Oct 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
I fell so confortable I. The middle of nature this hotel is beautiful and only 2 story boundings
Stayed 6 nights in Sep 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, well-maintained property. Place was clean, quiet, had convenient parking, and was walkable to town. Lake access with equipment, onsite bar/restaurant and a private patio made it top notch. Would recommend.
Stayed 5 nights in Aug 2025

8/10 Good

Noriko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! The view and the food by the bar/palapa was spectacular. The room was very clean, I personally found the bed mattress a bit hard but otherwise the room was perfect. Location was perfectly away from hustle and bustle of town but close enough drive to access all the fun bars and restaurants.
Stayed 2 nights in Aug 2025

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, great location, and the rooms were very nice and clean. Bring water shoes since the beach does not have a sandy bottom.
Stayed 2 nights in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like that hotel
Stayed 3 nights in Jun 2025

10/10 Excellent

Patricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 2 nights in Sep 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and i absolutely loved this property. Such a dream vacation, comfortable stay, and very relaxing 🙌
Stayed 2 nights in May 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, excellent staff and facilities. We really enjoyed our stay!

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property a couple steps away to the lagoon and a friendly staff made our stay enjoyable
Stayed 2 nights in Mar 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, friendly and helpful staff
Stayed 2 nights in Mar 2025

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 2 nights in Feb 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place and staff

Pretty property, great friendly staff, beautiful setting on the lagoon and close enough to town to walk in
Stayed 2 nights in Feb 2025

10/10 Excellent

Luz Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place, has it all.

Everything you need in one place. Clean rooms, great service. Bar staff was amazing (moises). They just need better wifi but then maybe it was a blessing to not be connected.
Stayed 4 nights in May 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bacalar stay

Beautiful place. Has paddle boards and kayaks.
Stayed 1 night in Feb 2025

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 4 nights in Jul 2024

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite an initial issue during check-in (was charged in USD at a very unfavourable rate instead of Pesos as noted by Expedia) the Hotel management made things right in the end - Overall really nice stay, making Bacalar one of the highlights of the Mexico trip
Stayed 2 nights in Apr 2025

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, they suggested some great places to dine and affordable options of day activities. They came right to our hotel dock for a day excursion on the lake.
Stayed 4 nights in Nov 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Jan 2025

8/10 Good

Liraz

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely very quiet and relaxing with a great access to the lagoon. Breakfast was very good and lunch/dinner menu was just ok, nothing too exciting so who mostly went in town for dinners. The hotel located beast the city center with lots of restaurants options. Rooms were comfy but sheets need to be replaced as seems quite old and used.
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved

Loved it! rooms are comfortable, AC units we never ran out of hot water. Staff was great.
Stayed 5 nights in Dec 2024

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really pleasant hotel on a prime location on the lake with kayaks and paddle boards available to guests which is key. Staff are also very pleasant and helpful.
Stayed 4 nights in Dec 2023

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Great customer service.
Stayed 2 nights in Jan 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service
lovely room, and perfect location. Continental breakfast was great.
Stayed 2 nights in Sep 2022