4/10 - Kém
Andrea
Đi cùng bạn đồng hành
07/12/2025
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Please DO NOT STAY HERE!! The Presidential Suite is so nice but their customer service is NOT!! I was booked & approved for late check out which was an addl $45 before my stay even started. Despite us putting the privacy please hangar on the door, housekeeping tried to get in to clean, we advised her we had late check out. She left & then came back to ask what time, we advised 4p. Shortly after the front desk called roughly 5xs basically trying to charge $90 & wanted me to come down & pay immediately. I then get dressed to come down to see what the problem is, as soon as I step off the elevator she immediately yells you have to pay! Ma’am, first off calm down!! We go back & forth for a minute before I tell her to call her manager because she was too sassy for me! She calls him & he explains it’s not normal practice to constantly call the guest abt late check out, that you are just charged once you check out using the card on file. I let him know how his staff was constantly harassing us, disturbing our peace & had been providing us wrong information since check in the night before. He apologized but the clerk at the desk was rolling her eyes & smacking her lips the whole time he was talking. I decided to just leave as I dont spend my money where I am not wanted. Don’t know if it was race driven or if they just needed that room but they made it uncomfortable for us & my husband & I didn’t get to enjoy the spa bath & rest as we planned for our 14th year Anniversary…
Andrea
Lưu trú 1 đêm vào Tháng 12, 2025
