Khách sạn Chocholá

"The Best Hotel we have ever stayed in. Excellent amenities, staff. The hotel is AMAZING. "

"La limpieza maravillosa, el restaurante muy rico y muy buena atención. "

"Clean room, friendly start and really close to the Uxmal Maya ruins. The only inconvenience is the restaurant is located at the sister property."

"Our experience at Hotel Cigno was simply exceptional. From the very first moment, every detail was handled with a level of warmth and care that truly sets this place apart. We would especially like to thank Bere, Jordi, Israel, Aaron, Moisés, as well as the impeccable teams in housekeeping, kitchen, maintenance, and the person who welcomed us so kindly upon our arrival. Hotel Cigno is not just a beautiful place—it is an experience. A space where hospitality feels genuine, where every gesture...

"Nada que ver el hotel con las fotos, todo terrible!!! La recepcionista Patricia una grosera. Sin wifi en las habitaciones, sin agua caliente. En fin no vale la pena lo que pagamos. "

"Limpieza"

"We arrived pretty late due to traveling. We checked in around 8pm and all easy. Room was very clean and spacious. We did not have any wifi access and the code behind the door didn't work. The nespresso machine didn't work. And my husband is a BIG fan of hammocks and there was only 1 hook! So totally useless. And to top it off, the rooms don't have some sort of sound proof and you can hear the TV and chatter from the other rooms. We liked the terrace and wish we could have stayed longer....

"Pésima experiencia: no pude dormir por ruido de de su máquina de aire acondicionado, el cuarto no tenía aire se prendía a las 7 am, se reportó a guest service, concierge. Quedaron de cambiarme de habitación y que se comunicaban conmigo “nunca lo hicieron” Segundo día llamé por teléfono para que checara mantenimiento el aire nunca fueron, a las 3 am me desperté del calor y ruido en la habitación. En los dos días nunca nos hicieron limpieza o refrescaron las toallas Por más que nos...

"Cómodo y céntrico.,, Excelente atención!!"

"Staff is friendly, property is clean. About 10 free car parking spots are available in the hotel premises. Food at the hotel restaurant is good but pricey as compared to another hotel restaurant. They sell beer at 80 Peso while gas station was selling at 26 Peso. I understand the reason for higher pricing but it is very high and the menu is limited. Air conditioning was working fine without any issues."

"Las habitaciones están en malas condiciones, descuidadas, los baños necesitan mantenimiento y renovación. "

"el desayuno fue muy poco, ya que no preparan mucha cantidad"

"Incredible service with friendly staff, clean rooms, delicious breakfast and homelike environment. When leaving on early tours, staff made sure we had a boxed breakfast, coffee and a backpack with towels and hats for a day on the beach or Cenotes. Had an amazing stay and hope to be back soon. "

"El personal del hotel súper mega amables y excelentemente ubicado. Solo la cama no era tan cómoda pero todo lo demás sin objeción alguna. A parte está muy bonito el lugar. Totalmente recomendable."

"Raro el cuarto "

"Bonito y centrico"

"ESTUVE EN LA ALBERCA CLIMATIZADA QUE FUE EXCELENTE Y EL DESAYUNO DELICIOSO"

"Clean and beautiful hotel in central Merida, right by the main plaza and the market. It is in an old building but the staff do a great job of maintaining it and it has a lot of charm. I appreciated the consistent hot water and that the area is quiet even though it is near the main square. I would stay here again. It could only be better if it had a pool and/or jacuzzi. "

"Comfortable bed, nice rain shower with plenty of hot water. Relatively quiet for being in a busy area. I would not go to the restaurant attached even though it is not associated with the hotel. Parking just behind the hotel with covered spaces was well lit at night."

"A delightful place to stay. Lovely meals from the restaurant. Beautiful buildings, decor, and pool area. The only disappointments being no coffee making facilities or fridge in the room. Merida is hot! A fridge to keep water and other drinks cold would be most welcome. "