"A disappointing stay overall. The $30 early check-in fee (for any arrival before 2pm) is very strictly enforced, even when rooms are clearly ready hours earlier. I’ve not experienced this level of rigidity at other hotels, and after a 36-hour journey it felt lacking in compassion.
The airport pickup was also frustrating — I waited around 50 minutes as the shuttle only runs on the hour, which wasn’t made particularly clear in advance.
Unfortunately, the room itself was extremely noisy. I could hear the neighbouring guest snoring, showering, and opening/closing doors, along with frequent noise from outside — car beeps, doors slamming — from as early as 3am. As a result, I got very little sleep. The hotel is also located right next to a busy main road, which adds to the noise.
On a positive note, there is a delicious Thai restaurant opposite, and both the Welsh lady at check-in and the shuttle driver were genuinely lovely and welcoming.
However, due to the overall experience, I cancelled my repeat booking for later this year."