"When we arrived after being on a plane for 6-hrs the iternet/computers were down so we had to sit in the Lobby for almost an hour then I was told the reservation i made for two Queen beds was not guaranteed and not available therefore I would need to select another choice. However, the replacement room was not bad and we realized this situation was frustrating for other guest and the Lobby staff as well. Sometimes things go wrong and U just have to accept powerlessness in these instances. We...