"The hotel is just a 5-minute walk from the train station, which made everything very convenient.
Check-in was smooth and the room was clean. However, I encountered two minor issues during my stay.
First, I was informed that there was no kettle in the room and that I would need to get hot water from the lobby. I had arrived in Dijon feeling unwell due to the sudden cold weather and was hoping to make some hot tea in my room. The staff kindly explained that this was due to energy-saving measures and that kettles could not be borrowed. Since I checked in at 5 p.m. and ended up staying in bed sick until the following afternoon, I never made it to the lobby for hot water.
Second, when I checked out, the morning-shift staff kindly offered to store my luggage and said I could enjoy a cup of coffee before catching my train. When I returned to collect my luggage and helped myself to a coffee, I asked where I should place the dirty cup. The staff then told me I had to pay for it. I explained that I wasn’t aware of any fee and mentioned what the earlier staff member had told me. Unfortunately, this staff member was quite rude, making me feel uncomfortable and as though I was trying to take advantage of the service.
My suggestions for improvement:
• Consider offering kettles for rent at the front desk if providing one in every room isn’t feasible.
• For the self-service coffee machine, either restrict guest access or clearly display pricing if it is not free."
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