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Top County Galway Hotel Reviews

Clayton Hotel Galway

2/10 Terrible

"The hotel has a beautiful lobby and the staff were friendly and helpful throughout our stay. The common areas made a great first impression, and the service we received was good. Unfortunately, there were several issues with our room that significantly impacted our experience. The bathtub appeared to have a large yellow stain running down it, which looked unclean and was quite off-putting. The shower was also very difficult to use because the water temperature constantly fluctuated between extremely hot and very cold, making it uncomfortable to shower. The biggest issue was a door stopper positioned immediately inside the room near the entrance. It seemed unnecessarily placed and was difficult to notice. I struck my toe on it very hard, causing it to bleed, and I am fairly certain it was broken as a result. This injury had a significant negative impact on the remaining two days of our trip to Ireland. I strongly recommend that the hotel either remove the door stopper or relocate it closer to the wall to prevent future guests from being injured. While the lobby and staff were excellent, the room maintenance and safety concerns unfortunately detracted from what could have been a much better stay."

City HideAway

2/10 Terrible

"When we arrived, there was a strong unpleasant smell because the rubbish in the kitchen had not been taken out. We also discovered skid marks left by previous guests in the toilet. After reporting these issues to the concierge, a cleaner was sent to address the problem. The property is very misleading compared to the photos advertised. In reality, it feels more like a repurposed office block than a serviced apartment. We booked a twin room but were not informed that the accommodation appeared to be subdivided student style housing, requiring a swipe card to access individual rooms. I was travelling with my elderly mother, and she was particularly disappointed that basic refreshments such as tea, coffee, and milk were not provided. There were several maintenance issues during our stay. The television did not work, the bathroom light was broken, and only limited toiletries were supplied for two people. The bathroom extractor fan ran constantly, even when the only functioning light was switched off. The shower was adequate, but the hot water supply was inconsistent and often not sufficiently warm. Given the extremely high price we paid, the overall standard of the accommodation was very disappointing. In addition, the rooms were not serviced during our stay. Overall, the property did not match the expectations set by its description and photographs, and we do not believe it represented good value for money."

The Dean Galway

10/10 Excellent

"Room was clean and the staff were great to us. Hotel’s location was also great. 5 minute walk to the city centre, train, bus station, and Lidl (supermarket). Only thing that could have been better is a little bench for luggage and possibly another chair. We were two people so it would get crammy at times. Also, the walls are thin. Everything can be heard from the hallway. Luckily we had a corner room so it wasn’t bad at all. Overall, we would definitely come to the Dean again!"