We arrived in the morning, tired and cold, waiting in the cold courtyard, and realized that the room wouldn't be ready for a couple of hours. My boys needed a bathroom and were told to use one of bathrooms upstairs. They ran down, telling us that the toilette was overflowing. I ran up to check and saw that water was constantly flowing out of the toilette. We sat in the waiting area, trying to figure out how to best use the waiting time and saw the toilette water leaking down. We hastened to move our things and got drips on ourselves here and there. I booked a separate night after our Amazon trip. Because the Perurail had a problem to get us back to Cusco from Machu Picchu on time, we had to postpone our Amazon trip for a day. I asked in less than 5 minutes of their cancellation time one week ahead of check-in to shift our reservation forward one day (and there was room availability), but they insisted on charging us the penalty of the full night stay!