Search Hotels Near Deer Run Country Club, Casselberry

"XK9"

"This hotel thinks that just because you book a room on a non-refundable rate that it means that they should be okay with accepting black mold that shoots out of your AC unit that is right over your head onto your pillows. They also think that it is okay to lie about the unit being brand new, when it is clearly very old. They also think that it’s okay to lie about accommodating me by switching me to another room when they told me they were fully booked and couldn’t accommodate me. When I continued to push and told them I couldn’t stay there and breathe that in, they then told me they would move someone else into the room that I was requesting to be removed from. I reiterated that they told me they were fully booked so how is that possible?! “Oh we will just put someone else in that room who hasn’t checked in yet” is what I was told. I told them I didn’t feel comfortable with them putting some other innocent guest in a room that clearly has health hazards. Clearly they do not care about the health and safety of their guests, nor do they care about morals or ethics. Do not stay here. The hotel reeks of mold and nut from the second you walk in the door, so it was no surprise that I found plenty of it in my room."

"Location and parking was great"

"The property is very clean and well maintained. The location is amazing "

"Need better cleaning "

"Property is run down. Rooms are outdated and not very clean. Cleaning staff brought new towels once in 5 days and emptied the trash in the room. Beds were not changed and room was not cleaned. This is a hotel where people live. Pool area was nice. "

"I did not visit kitchen or Gym"

"I did not use any of the amenities "

"Welcoming staff, clean lobby and breakfast area. Breakfast was really good and attendants working there were very helpful and kind. The area surrounding the building is great, easy access to highway and lots of shopping and places to eat in the area. Now to the room…. The room appeared to be clean, it is roomy and has a nice kitchenette, stocked very nice. Bed was not as comfy as we’d like, and the pillows are very small and almost completely flat, but it wasn’t a deal breaker. And then…. after wiping up lotion on the bathroom floor turned into wiping up a black dirty floor with hair, I was completely grossed out and started checking for cleanliness. I think the housekeeping staff needs some training on how to clean a toilet and mop a floor effectively. "