2/10 - Tồi
Daniel
12/01/2026
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall horrible experience at the Catbird hotel.
The concierge at the front desk charged someone else's order to our room and my credit card was charged on the day of check out. After I complained their response was that "accidents happen" and "i wouldnt be too upset if that was charged to my card". Based off my conversation with the concierge I believe someone from the staff made the charge to our room.
I then asked to speak to a manager and the concierge hung up. I called back clearly upset after the concierge ignored 4 of my phone calls and asked to speak to a manager again. After 10 minutes of her ranting the only solution she could give was for me to email the managers because "they are in a all-day meeting" and that I was not allowed to speak to them directly.
Concierge was very rude/sarcastic and not at all understanding about the mischarges which is unacceptable.
Other things to note:
- Hotel does not have on-site paid parking like they claim in the description
- There is charge for "destination fee" per night which is fee for amenities
- The hotel is very noisy and there was loud bass music either coming from someone living in the hotel or next door.
Do not stay here! You have much better options in Denver.
Daniel
Lưu trú 2 đêm vào Tháng 1, 2026
