Search Hotels Near Desert Hills Premium Outlets, Riverside

"Best location in Palm Springs."

"Our stay at Riviera Palm Springs started with a very frustrating check-in experience. We arrived at 3:30 PM, just before the 4:00 PM check-in, and were told our room would be ready in 40 minutes. We agreed to wait. After more than an hour with no update, I returned to the front desk and was simply asked if I received a text. When I said no, I was told the room was still not ready—no apology, no explanation, and no effort to assist. I even offered to take any available room just to avoid waiting longer, but there was no urgency or proper accommodation. This is unacceptable, especially since we booked in advance. With an 11:00 AM check-out, there is ample time to prepare rooms. When we were finally given a room, it had a very poor view that did not match expectations. I have video proof. The lack of communication, accountability, and basic customer service was disappointing. I am requesting a partial refund or compensation for this experience."

"Great location for exploring downtown. Large rooms were a big plus. "

"I chose this hotel not only for the good reviews but number one reason is that it offered a heated pool, I was very disappointed due to the 2 day stay not once was I able to enjoy the pool, the pool was so cold every adult around the pool complained on how cold the water was in the pool, no one was enjoying the pool, the room was a disappointment also, as soon as we opened the door there was a big stain like it would have been from some one who throw up and it wasn’t cleaned very well, the rest of the carpet was very stained and dirty, the rug needed to be replaced, I paid a lot for the 2 day stay, I should have stayed at the Travelodge down the street for a lot less money and just as terrible as this place, people beware, don’t be fooled like I was, never again will I and my friends stay here!!!😡"

"Very nice"

"The weekend staff was rude and had poor customer service... I went up to notify the front desk multiple times that we could not shower due to the water in the shower being scolding hot burning us and there was no cold water in the room.and was only able to shower once during our whole stay which was right before checking out "

"Na"

"El hotel está muy bien. Tiene instalaciones cuidadas, habitaciones cómodas y un servicio excelente. Sin duda, una muy buena experiencia.”"

"No kitchen but some plates and spoons and knives. The staff was friendly. "