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"A brand new hotel with great potentials but for now service needs to be improved. They seem to be having problems of communications. (i) I asked missing chairs in the room for my husband’s work right after check in (yes, table was there), it didn’t arrive until we came back from dinner. He ended up seating uncomfortably on the bed with labtop and note pads to finish the work. (ii) pool booking for our big family was about multiple phone calls. (iii) breakfast was charged twice. I fixed it with breakfast desk (they were very nice) but regardless when checking out, it was still charged twice. Another downside is that the overly crowded pool has 4 time slots to use per day with mandatory break of every 50 minutes- a reason why I don’t stay at Grand Hyatt Seou anymore. Locals seem to be okay with this concept but if you are not local, be informed. Now the upside is that the breakfast was excellent and the chefs at each station were very nice and friendly. Though when it comes to service again, we had to ask a few times for the server to clean up the used dishes. And there is no water service so you need to get your own and kids’ water. "

"We stayed in the Suite terrace and it was a spacious clean lovely room. The only hiccup was that I thought the hotel was on the beach, which it technically was, but it was about a 10 minute walk (3 minute drive) to the portion of the beach that was useable (swimmable, beach parasols, amenities). That part was misleading from the description of the hotel. Other than that, the room was fantastic, and the terrace portion was a nice to have. We didn’t really sit out on it too much. "