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"Great customer service and all employees are friendly"

"I especially liked how polite and professional the team was throughout my visit. Overall, a great dining experience that matches Mercure’s high standard of hospitality. Highly recommended for anyone staying at the hotel or visiting Garut!"

"숙박비를 지불하고 피치 못한 사정이 있어 숙박을 하지 못함. 프론트에서 확인 전화가 와서 고마웠음."

"Check in process are so fast, facility is good enough"

"I disappointed with hotels.com. You confirmed my booking room although you don't have partnership with the hotel. The hotel rejected my booking room and I must pay in cash to the hotel. So I paid double, paid to hotels.com via credit card and paid in cash to the hotel. Please, can I get back my money?"