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"Great staff and good location"

"When we first went to our room we were greeted with no soap or shampoo. We let the desk person know and they said there should have been both. When we got back to our room we found very poor quality soap and watered down shampoo in a bottle. The room and property looked far older and less well-kept than the photos in the listings online. The biggest issue however, was that we were constantly finding ants all over our room. The bathroom wasn't cleaned well. The room was tired and there was dust on many items where the ants weren't. The room opened onto a terrace area where they were cutting down shrubs. This may have driven the ants to relocate into the room. If this is the case however, it is a question of how they made their way in. We paid for three nights, but checked out after one night after we found ants crawling on the bed. The people working the desk were very nice but the property should really be closed down or at least be completely gutted and reworked."

"The room was kept extremely clean. We did not have breakfast, it seemed too expensive. We did not ski, as we were there to visit the Sanctuary only. The staff didnt really see any only when we checked in and out. The lift was only for 2 people. There was No fridge, difficult to store food and drink. No milk for making tea or coffee. Nice garden and pool for summer use. "

"The bar in the room was locked. The breakfast has more choice. The room is clean and comfortable "

"Very well located with just a 7 minute walk to the Lourdes Santuary, Comfortable and excellent wifi with a range of TV channels."

"Clean and spacious room and the staff was great. "

"The location of the property is right in the middle of everything you will need for your stay. The grotto was ashort walk from the hotel with many souvenir shops and cafés along the way. There was parking available and the facilities are very clean, and have been beautifully maintained, keeping its historical origins."

"Room was basic but clean. Staff were helpful. although the checking in time was 3 pm as our room was ready well before 3 pm we were allowed to check in early. The hotel provides breakfast only. No other meal is provided. Will go back again."

"The cleanliness of the rooms and communal areas is always very good, the staff are exceptional, friendly and helpful."