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"Very nice hotel, gave us a complimentary room upgrade which was really appreciated.3 minute walk to subway and bus stations."

"Everything you need for an extended stay close into the airport. Breakfast is really good and very diverse, something for everyone. Small town feel, quiet, with lots of dining options, great parks and trails. Very large rooms, ours had a clothes washer and drying rack which worked out well. Location is next to Unseo Station and cannot be more convenient!"

"I stayed at the Lotte City Hotel and overall had a good experience. The location is excellent, very convenient for getting around the area and close to restaurants and transportation. The hotel is comfortable and works well for a city stay. On the downside, the single beds felt a bit too firm for my taste, and the carpet cleanliness could be improved. Aside from that, everything was fine, and I would recommend it for its location and practicalit"

"The AC in the room kept it at the cooler temperature I like at night. The drinks and food in the lobby restaurant/bar were very good, but I would have liked a rooftop bar with a view - similar to the 81st floor bar in the hotel across the street. The restaurants on the 11th floor of the Lotte Dept. store provided several reasonably-priced options for dining. It was convenient having 3 phones in the room. There was a gap between the bottom of the entrance door to the room and the carpet, so some noise carried through from the hallway - not a major issue, but it did wake me up."

"The staff were very friendly and kind. Staff always made us feel welcomed. The room was clean and a bit small but perfect if you don’t plan to be in the room all day. The hotel has a WOWPASS kiosk in the lobby which was perfect for money exchange when needed. The hotel is right next to multiple restaurants and convenience stores and 3 minutes from City Hall bus station. Overall, highly recommend."

"The room is very spacious and clean. "

"Air conditioner on (light on) without any sign of fan or cool temp."

"The Grand Hyatt Seoul has a fantastic location above Itaewon with beautiful views, and that's about all it has going for it. The service was among the worst I have experienced at a hotel in this category. I repeatedly asked for housekeeping and no one ever came. Turndown service simply doesn't exist here. For a property charging luxury rates, these are basics, not extras. Credit where it's due: a manager kindly moved me to a renovated room, which was a welcome gesture, and breakfast was decent enough. But one helpful staff member cannot make up for a hotel that seems indifferent to its guests. If you are considering the Grand Hyatt for a Seoul trip, I would strongly recommend the Four Seasons instead — comparable location in old Seoul, and they actually understand what service means."

"Fantastic "