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"We felt truly welcomed from the moment we arrived. Although we reached the hotel before check-in time, the staff kindly assisted with storing our luggage. When we returned later, our bags had already been placed in our room, which was a lovely surprise. A staff member personally showed us to the room and gave a short introduction, which made the experience feel even more thoughtful. The service throughout our stay was excellent and very professional. The hotel is in a great location, making it convenient to get around, and the spa facilities were very enjoyable and relaxing. Overall, a wonderful stay and we would definitely return."

"We've got the harbor view and mountain view on the 12th floor. We love the hot spring, but wouldn't dare to soak in the cold spring for too long. The hotel room, staff and the food were all very good!"

"Amazing breakfast"

"This hotel is family friendly, kids had great time here. They loved DIY pizza activity, and actually tasted really good. The game room, spa pool and library, kids didn’t get bored here. They also love the room setting. The breakfast buffet was excellent with variety of foods. They also provided afternoon and night snacks. We will definitely come back again."

"The male hotel manager on duty the night we check in was amazing, his service was outstanding. He changed our room for us when we requested for a different floor and even helped us with our luggage. The room was comfortable and had a tent for the children to play / sleep in. My 2 boys had a blast riding their bikes along the corridor and parking them right in front of our room. It might get a little noisy with all the kids driving around but it was really one of a kind experience and super fun for the kids. The hotel is also connected to a shopping mall and hotel guests are able to book movie tickets for free as long as there are available seats in the cinema! Unique hotel and wonderful staff! A big thank you!"

"nice in room hot spring water to a generous 2 people tub. A/C is great, precheckin tea and snacks was nice. could use a in-hotel bar. wife loved the rooftop public bath for women, I did not try mens side as i was content with inroom soaking."

"Spacious room. "

"WiFi is very slow. The rest is very good, restaurant, breakfast, other amenities in the hotel."

"Comfy room. Great Breakfast and staff helped me out of the way."