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Rutland Hotel

3.0 star property
Downtown explorers find stylish relaxation at the vibrant hotel bar, where drinks and conversation flow after a day of city adventures

Choose dates to view prices

Located in the heart of the city, Rutland Hotel welcomes travelers with a full breakfast and American cuisine at Twenty One restaurant. Guests can enjoy a drink at the bar and browse complimentary newspapers. The staff earns praise for their helpful service.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Restaurant
  • Parking available
  • Business services
  • Bar
  • Laundry room

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Twin Room

Standard Twin Room | Desk, free cots/infant beds, bed sheets

Standard Twin Room

Highlights

Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Daily housekeeping
Desk
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Standard Double Room | Desk, free cots/infant beds, bed sheets

Standard Double Room

Highlights

Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Daily housekeeping
Desk
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Sea View

Double Room, Sea View | Desk, free cots/infant beds, bed sheets

Double Room, Sea View

Highlights

Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Daily housekeeping
Desk
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room, Sea View

Executive Double Room, Sea View | Desk, free cots/infant beds, bed sheets

Executive Double Room, Sea View

Highlights

Free cots/infant beds
Flat-screen TV
Sofa bed
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room | Desk, free cots/infant beds, bed sheets

Single Room

Highlights

Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Daily housekeeping
Desk
  • Sleeps 1
  • 1 Single Bed
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About the area

Map
Palace Terrace, 19-23, Douglas, IOM, IM2 4NF

Getting around

  • Douglas Ferry Station - 7 min drive
  • Isle of Man (IOM) - 21 min drive

About this property

Rutland Hotel

Property highlights
You can look forward to free full breakfast, dry cleaning/laundry services and a bar at Rutland Hotel. The on-site restaurant, Twenty One, features American cuisine. Guests can connect to WiFi in public areas (surcharge).
You'll also find perks such as:
  • Self-parking (surcharge), multilingual staff and wedding services
  • Luggage storage, smoke-free property and a 24-hour front desk
  • A front desk safe, a lift and free newspapers
Room features
All 64 rooms offer amenities such as room service.
More amenities include:
  • Bathrooms with hairdryers
  • Flat-screen TVs with satellite channels
  • Free infant beds, coffee/tea makers and daily housekeeping

Similar properties

Exterior
The Claremont
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Business services
8.8 out of 10, Excellent, 401 reviews
The price is 3.465.631 ₫
3.638.913 ₫ total
includes taxes & fees
27 Dec - 28 Dec
The Claremont

Property amenities

Internet

  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Parking on site (surcharge)
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Twenty One

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Meeting room

Outdoors

  • On the beach

Accessibility

  • Lift

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 1 January and 31 October.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • A pet fee will be charged
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Rutland Douglas
Rutland Hotel Douglas
Rutland Hotel Hotel
Rutland Hotel Douglas
Rutland Hotel Hotel Douglas

Frequently asked questions

Is Rutland Hotel pet-friendly?

Yes, pets are allowed at this property. A fee applies. Service animals are exempt from fees.

How much is parking at Rutland Hotel?

Self-parking is available for a fee.

What time is check-in at Rutland Hotel?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Rutland Hotel?

Checkout is at 11:00 AM.

Where is Rutland Hotel located?

Nestled on the beach, this Douglas hotel is within a 5-minute walk of Douglas Beach and Palace Casino. Onchan Pleasure Park and Summerhill Glen are also within 1 mile (2 km). Douglas Ferry Station is 23 minutes by foot.

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Reviews

Rutland Hotel Reviews

8.4

Very good

8.6

Cleanliness

7.6

Location

8.4

Staff & service

8.0

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 14 out of 38 reviews
Rating 8 - Good. 18 out of 38 reviews
Rating 6 - Okay. 3 out of 38 reviews
Rating 4 - Poor. 2 out of 38 reviews
Rating 2 - Terrible. 1 out of 38 reviews

Reviews

10/10 Excellent

Emma

Liked: Cleanliness, staff & service

Business trip

Hotel slightly tired but staff are very friendly and helpful. Rooms are pretty cold at the front!

8/10 Good

amanda

Liked: Staff & service
Lovely, friendly and polite staff. Fire door banging next to our room all first night which kept us awake. Informed staff next morning and it was sorted out by the afternoon. Tired decor considering it was the executive luxury room. Bed wasn’t the best to sleep on. Breakfast was good, again, really attentive staff.
Stayed 4 nights in May 2022

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well done Rutland.

Rutland Hotel is a first class hotel. Room clean and comfortable. We found the friendliness of the staff exceptional. Especially Paul,Anna and Sophie. Nothing was too much trouble to them. Really made our holiday. Paul is the chef in this hotel and his cooking is first class. Would return again. Well done.
Stayed 4 nights in Jul 2021

6/10 Okay

Z1300, Bremen

Liked: Staff & service, amenities
Das Preis - Leistungsverhältnis passt überhaupt nicht ! Alles in dem Hotel ist in die Jahre gekommen. Die aushängende Bewertung "bestes Hotel 2009" ist nun 10 Jahre her und passt asolut nicht mehr. Defektes Sofa , abgescheuerte Bettecken , defekter Lampenschirm auf dem Nachttisch , flecken auf dem Sofa und Teppich , fugen im Badezimmerboden lösen sich auf !!!! Was aber sehr unangenehm war : Das Zimmer hatte beim betreten einen sehr üblen Geruch ! Beim Ausblick aus dem Fenster ( Zimmer war nach hinten raus ) schaute man nur auf die 5 meter entfernte Wand des rechten Flügels vom Hotel. Bei offenen Fenster hörte man dann auch das laute Gebläse der Küche. Das Frühstück war auch jeden Tag das gleiche und nicht sehr reichhaltig. ( aber trotzdem sehr schmackhaft ). Bei einem Tagespreis von 143,- Pfund völlig überteuert. Zu Zeiten der Isle of Man Classic wahrscheinlich normal !!! ??? Allerdings - für mein schlechtes Englisch war das Personal wirklich sehr bemüht mich zu verstehen und auch sonst immer sehr freundlich. Zur Isle komme ich bestimmt nochmal (die Insel ist wunderschön und auf jeden Fall einen besuch wert ) , aber nicht für diesen Preis.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Old style hotel right on the promenade in Douglas. Our room was very small & out the back of the hotel, with no ventilation. There was a small fan supplied in the room which had little effect.
Stayed 3 nights in Aug 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place To Stay In Douglas

I visited the IoM for the Classic TT races. I found the hotel expensive compared to other stays in the UK, but it was a good rate for the local area in this peak demand time. The hotel room was very good and well laid out. The sea view from my room window was much appreciated. The room was clean and serviced daily. The staff were always pleasant and helpful. The included breakfast was excellent. I thoroughly enjoyed my stay and would definitely stay here again.
Stayed 5 nights in Aug 2019

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Only negative was that the rooms were very hot.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our front-facing executive room was very large with seating, very good and spacious en-suite.
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent bedrooms, comfortable beds, nicely cooked meals, but most of all, extremely friendly & helpful staff!
Stayed 4 nights in May 2019

8/10 Good

Garry

Liked: Cleanliness, staff & service, room comfort

Good value

The lift was very old and small so took a while if other were using it, but the hotel is in a good position and the staff were excellent. Overall it is very good value for the cost.
Stayed 1 night in Sep 2018

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good vfm comfortable accommodation.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and tidy hotel.

Clean and tidy rooms. Obviously caters mainly for coach parties, and the breakfast buffet was a little basic. But fine for a night.
Stayed 1 night in Sep 2018

8/10 Good

Kat, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room was like a sauna yet the heating wasnt on. Was constantly patting down my face. Luckily i was only there one night. I couldnt have stuck another. Room itself was lovely and modern. Very stylish bathroom.
Stayed 1 night in Sep 2018

10/10 Excellent

william, Northern Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel close to the beach

Very clean and comfortable. I loved staying at this hotel and the meals were excellent. Staff friendly and excellent location. I was travelling alone and was made very welcome.
Stayed 3 nights in Aug 2018

8/10 Good

ken, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Douglas front

Would definitely use again, the hotel itself is getting a bit used in places, my room was all good, comfy bed, the most powerful shower I have ever had, cubicle was a bit cramped but I am used to a large cubicle at home, hot water was constant and hot, room was serviced every day, tea and coffee and a biscuit replenished daily, breakfast was self serve with cereals fruit eta as well as usual hot food full English type, as much has you want. Evening meal was ok, £10 for main course and a drink, so I ate there 3 nights out the 6, 6 out of 10 . Staff were excellent, plenty of them, had a lounge with bar, no entertainment on while I was there, but like I say I would use again
Stayed 6 nights in Aug 2018

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A gem of a place

A really lovely hotel with spacious and comfortable rooms. I was lucky to have a balcony and seaview, which was stunning. Breakfast in the morning was fresh, tasty and plentiful. I'll be staying here on my next trip, really enjoyed it.
Stayed 1 night in Jul 2018

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A pleasant weekend break.

I very much enjoyed my stay here. A very nice buffet breakfast, excellent service & a spotless room with a very good shower. The only slight gripe I have is the lift is too small holding only two or three people at a time. i do admit though that there is not much, if any ,space to improve it. If you have difficulty with stairs I would recommend avoiding the fourth floor room. that we had. I am hoping to stay here again in the autumn as I felt it was good value for money.
Stayed 1 night in Jun 2018

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff were attentive and made us feel very welcome. Our room was much larger then we expected and the hotel had a great atmosphere. Looking forward to a return trip one day.
Stayed 2 nights in May 2018

6/10 Okay

ray, west lancs

Liked: Cleanliness, property conditions & facilities

Long walk to shops

Water to hot in wash hand basin was nosey when windows were open and some decor needed in dinning room
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort

Downward sloping room; HOT top floor

The bed was at a 2-3 degree up angle! The floors were warped or had settled such that you were forced to sleep uphill. Front desk attendant stated that "All rooms are a bit wonky." Good breakfast but the Golden Corral crowd is there before you and stays long after you leave. Avoid this hotel as others nearby are closer, cheaper, and nicer.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Ok.

Location and room generally ok. Room plumbing needs some updating.

10/10 Excellent

sherina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bank holiday get away

Amazing friendly staff wonderful service comfortable beds great food

8/10 Good

val, London

Liked: Cleanliness, property conditions & facilities
Overall OK, although I have a complaint to about the girl (petition, burnet) that received me when I was checking in, as she was very unwelcoming. Not only she didn't even say hi when I got to the hotel, but she didn't even ask my name; it was earlier fir the checking and I wanted to know if there was a chance of my room being ready anyway, but she didnt even bother looking and sent me away. Unfortunately, she was there when I left the hotel, and again she didn't even bother saying hi, she just throw me a very rude 'I'm on the phone'. The rest of the staff was ok, Jake was very helpful on site and via email. The only other downside is that from my room you could hear a lot of cutlery noise, which got me up at 5 am my first night, although I was on a rth floor.

10/10 Excellent

Val, Kent. UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel overlooking the bay.

There are steep steps up to reception, but the hotel does mention this on the website and there is a handrail. The hotel corridors are like a rabbit warren, but there is a small lift which is fine. The rooms were modern and well appointed, good showers and the hotel was clean & tidy. All the staff are lovely, friendly and welcoming and all so helpful. The breakfast and evening meal are self service but there are plenty of staff on hand to help. We ate at the hotel every evening and there was a choice of three starters, three mains, and three deserts and you could choose two or three courses at an exceptionally reasonable rate. There was entertainment nearly every evening, which was varied and seems to go down well with the guests. The hotel is close to a bus stop with easy access to Douglas and only two stops from the Manx Electric Railway. The hotel has wonderful views over the bay and I would thoroughly recommend this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Room pleasant and airy. Well appointed, comfortable and requirements well met. The staff were helpful and accommodating. The evening meal was a little disappointing, but the breakfast was plentiful and tasty.