2/10 - Tồi
Abdul Bari
Khách đi công tác, Đi cùng gia đình và trẻ nhỏ
18/12/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Unfortunately, our experience at Hyde Hotel Dubai was extremely disappointing from start to finish. Despite being marketed as a “VIP access” hotel, there were no discernible benefits for me as a platinum Expedia member, no upgrade, no added amenities, and no acknowledgment of status whatsoever. One is left wondering what exactly qualifies as “VIP” here.
Communication among staff was notably poor. We waited until 10:00 p.m. for a baby crib, despite having requested it a full week in advance. For a hotel of this positioning, such a basic request should not require repeated follow-ups or an entire evening.
The volume of negative reviews online initially gave me pause, and having stayed here, I can unfortunately confirm that they are well-earned. I would not recommend this property.
Checkout added further confusion. I was informed that no deposit had been paid, which is surprising given that deposits are mandatory for all guests. I distinctly recall paying a cash deposit, though it did not appear on the receipt an unsettling lack of transparency.
As a frequent visitor to Dubai who stays in hotels regularly, this was by far the worst hotel experience I’ve had in the city. Expectations were low by the end, yet they still managed to miss the mark.
Abdul Bari
Lưu trú 7 đêm vào Tháng 12, 2025
