"On my first night, the room provided contained a hidden structural defect—the fabric dust cover on the underside of the boxspring had a long tear in it. My registered pet entered the boxspring through this tear and got trapped inside the frame, requiring an emergency extraction by myself and a staff member and an immediate room relocation. When I requested a refund of my pet fee and my first night's stay due to this dangerous maintenance failure, management issued a written response denying liability, claiming the incident was my fault because my animal was 'allowed out' inside the guest room. The hotel room was rented explicitly so a registered pet could occupy the space; guests cannot be expected to inspect the underside of a bed for hidden structural traps. Unprofessional management and unsafe facility maintenance."
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