Khách sạn East Bank

"Angie was super nice and helpful"

"Breakfast area was small and the breakfast offerings could be more extensive. But it was worth the price overall."

"They reserved a king room instead given a two full beds room. And on top of they double booked us and someone repeatedly tried to enter our room at 11:00 at night. Front desk called our room to ask who was in the room. Then they must have changed the key because when we left the room in the morning for breakfast when we came back our key wouldn’t work."

"Very good variety at breakfast "

"Stains on the bedding, pretty view of the river. Difficulty going back to the interstate, you can only travel one way."

"The bathroom was in poor condition with a broken toilet seat and burnt out light bulbs- The bed pillows were uncomfortable and the air conditioner did not work effectively to keep the room at an even temperature. "

"Yes"

"Everything was good with this hotel except the noise from the highway. Our room was in the back of the hotel and within 50 feet of the interstate and trucks made so much noise braking to go around the curve. Difficult to sleep. "

"Clean room and breakfast"

"The room was clean. Could use an upgrade in the pillows. Breakfast was okay. Coffee was Nescafé which I do not like. Adequate parking. "

"The best part was Elliot’s Grill and Bar on premises. Quiet property until you open the door to the grill - wow! Full of people, laughing and socializing, $7 large mixed drinks, such a friendly and lively place! Room was clean and sufficient, not luxurious but fine. Breakfast was good with a variety of choices. This is the place to stay if you are visiting the New River Gorge area of WV. "

"The breakfast menu was not very good; the eggs were watery, and there was no fruit option. But the worst part was the pillows — they were flat and hard, as if they had been used a thousand times and had no fluff left, like a flattened cake."

"Was all 4 seasons but the heated floors !👌"

"I love the Embassy Suites because the rooms are very accommodating with the bedroom livingroom style rooms. The made to order breakfasts are perfect way to start the morning. My main complaint about this Emabssy in particular is the parking garage is quite the walk down the street, which makes loading and unloading difficult. With no catwalk to get there in case of inclement weather. I probably will not stay there again because of this reason."

"Fantastic place for a quick road trip stop. The rooms were surprisingly clean, the beds were very comfortable, and the staff was incredibly helpful. Great value for the price—I'd definitely stay here again!""

"Dated room but clean and comfortable"

"Staff was kind and efficient at check in. Hotel was clean and a good location for our needs. The view leaves a bit to be desired, but it's a busy city."

"I think it was circumstantial, but there was a group in the hotel that made my stay very unpleasant. Shared spaces were dominated by this group and they were generally rude. I was enroute to another city and have always enjoyed stopping in Charleston and staying at this hotel. However, this time was simply awful. I wasn't able to take advantage of the amenities, especially breakfast, so I just left as soon as I got up the next morning. Room was fine, clean, but my experience other than that...

"It was very relaxing "