"I would strongly advise anyone considering staying at Candore College Residence in North Bay to book elsewhere. My four-night stay was completely unacceptable and one of the worst lodging experiences I have ever had.
During my entire stay, my towels were never replaced and my sheets were never changed. Basic housekeeping standards were ignored, and when I brought up my concerns, staff were rude, dismissive, and unwilling to help.
The most serious issue occurred at 2:17 a.m. on my fourth night when a staff member entered my room without my permission. There was no emergency, no prior notice, and no reasonable explanation. Being woken up by someone entering my room in the middle of the night made me feel uncomfortable, unsafe, and violated. Guests should be able to expect privacy and security, and this incident completely destroyed my trust in the property.
To make matters worse, there were earwigs crawling throughout the room. Seeing bugs inside the accommodation was disgusting and raised serious concerns about cleanliness and maintenance.
Since my stay, I have repeatedly requested a refund. Every staff member tells me I need to speak with a manager, yet neither I nor Expedia have been able to get in contact with one. The lack of accountability and communication has been incredibly frustrating.
Between the poor housekeeping, rude staff, pest issues, unauthorized room entry, and inability to reach management, I cannot recommend this property to anyone."