"Stayed at the Grand many times. This time we felt things weren’t to the usual standard. Close to our room the area was being decorated. There were signs apologising but we did wonder, given that the hotel didn’t appear to be ‘to capacity’ why we couldn’t be in an area not being decorated. We were also never far from the noise of pigeons in our room which wasn’t great. At breakfast, we are usually asked if we want anything over and above the buffet. This time, no one did that or indeed offered us toast. This was odd because again, at no point was there a sense that the hotel was full. When we went to the bar area for a drink there was a delay before anyone asked us what we’d like. At the same time staff were huddled at the bar chatting. All in all, we felt the service wasn’t all it used to be. We hope that next time we stay, service will be the usual level of excellence."
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