"When we arrived to check in it was about 11:30 pm. There was a guest at the desk arguing with the only staff person on duty. The staff person never acknowledged that I was standing there waiting, which was about 40 minutes while he was trying to prove that the guest was incorrect about his booking and something about not receiving a discount. Yes, I was made to listen to the entire conversation because I must have been completely invisible. Once the guest finally walked away, I got to check in for the room I had already pre-paid for. (Yaaay) The staff person never even apologized for my long wait, he did though thank me for my patience after he gave me the room keys and explained how comp breakfast works. The free breakfast by the way was great. Although it would have been nice to have something other than the same breakfast options for 5 days.
The gym room is open 24 hours which was nice, however 2 of the elliptical machines were not working, as well as the exercise bike. The pool was ok but there were always people with their rowdy little kids in the spa, so I didn't get a chance to use it. Our room upon arrival had used glasses and coffee cups in it. Supposedly room service is every 3 days but we stayed for 5 nights and weren't offered anything. We even put the dirty glasses and cups outside of our door. They were picked up but never replenished. I normally do NOT complain, but this stay could have been so much better."
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