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"The staff is Fantastic ! The property needs a whole face lift .Rooms are very old .Thermal was nice water needs to be updated .No bathroom down where it is and shower veryvery old .Breakfast and dinner very nice , Close to local grocery and the local shops "

"The staff is helpful and flexible. The hotel is located at a quiet spot close to hills with a nice view. The breakfast is top of the line. Everything is served to your table and with a great appearance."

"The service is over 5 stars, highly recommended."

"The thermal pools were fun. It made our stay. It is a large hotel and there is not much around. We had breakfast and dinner at the hotel. It was very busy and not relaxing "

"Very good simple accommodations. "

"Clean and silent rooms"

"Very convenient for shops, bars and restaurants and a short drive away from Pamukkale. The Spa and pool facilities were good. We opted for half board - the breakfast was very good with a big selection on the buffet. The dinner was quite limited - again buffet style but if we stayed at this hotel again we would go out to eat locally. We chose a pool view when booking but were told by reception that there were no pool view rooms available. This was after they asked us to pay in full again even though we had already paid Expedia. They said that Expedia hadn't paid them. This was eventually sorted out and we didn't have to pay again luckily, Our rooms were not cleaned or serviced during our 2 night stay and the floor in our room was sticky in places. However, on the whole, this hotel is good value for money with good spa facilities."

"High quality thermal hotel with pool, thermal pool, steam room, hamam, massage, and more. Buffet breakfast and dinner too, which was nice"

"This was one of the most disappointing hotel stays I’ve had. First, it is nearly impossible to sleep here. The hotel sits between a busy main street and railroad tracks, so you will hear either constant traffic or freight trains during the night. Rest and relaxation are not possible in these conditions. The spa facilities were also disappointing. The pool water was uncomfortably cold, and the Turkish bath area had clear maintenance issues, including unsafe flooring. Breakfast was another letdown. The dining space was far too small to handle the number of guests, so my group was forced to sit at an undersized table. The food options were very limited and below expectations. The most frustrating part was checkout. The parking setup is inconvenient, and when I tried to load luggage in front of the hotel, the area was blocked by cars. Staff told me to back into a busy street and re-enter through the exit lane — an unsafe situation. When I asked for help, I was dismissed rather than assisted. The front desk staff were unresponsive and unfriendly when I raised concerns. Overall, this hotel fails to meet the basic standards of comfort, safety, and service that travelers expect. I cannot recommend staying here."