6/10 - Được
Madeleine
Đi cùng bạn đồng hành
27/07/2025
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
The hotel is located in a beautiful area and the hotel itself is modern, clean and spacious. It's view from the pool is stunning and moment away from the beach it over looks.
However, the staff at the hotel were not as impressive. We didn't feel we had a warm welcome at the reception when we arrived. One day our room wasn't cleaned so we didn't receive clean towel and mats and made bed and a general clean. I went down to reception and they were not interested, and said I'll have to go to the back of the list for the evening clean & should get a room clean around 9pm...
Also, on check out we asked to order a taxi hour prior to our anticipated departure to the airport and the lady on reception said we should have booked it 24h in advance, okay fine but no one told us this was the case when we arrived, plus I've stayed in Cala Dor many times and this has never been the case. The lady at reception said she can try and book one for us - come 1pm (30 before we was due to leave for the airport) I went back and asked if they had managed to book our taxi and they had no record of my request. I asked for them to call again for me and they were fully booked until 3pm that day. I asked what I should do and the lady shrugged her shoulders and said just walk 5 minutes up to the road to a taxi rank, you might get one ... might? Okay so we might make our flight then.
Luckily for us we started walking towards the centre and a taxi was on his break and kindly took us to the airport.
Madeleine
Lưu trú 7 đêm vào Tháng 7, 2025
