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"Tudo fantástico "

"Just about everything was fine....staff was friendly....room / bathroom were clean / functional, bed was comfortable, room had enough conveniently-located outlets for laptop, phone charging, etc., gym was adequate, breakfast was well laid-out and tasty.....If I had to give them a "demerit", it would be that the room could have used more than just large towels - i.e., a couple hand towels and wash cloths would have been appreciated....an otherwise "5" gets knocked down to a "4.5" or "4.6" accordingly."

"Wonderful termal spa The city is beautiful full of shops and great restaurants "

"Ok usefull for business "

"Breakfast was great....many items to choose from...great service from attendants. "

"Rooms in a very bad condition "

"Very basic rooms and unwelcoming reception staff: Swan tower Novo Hamburgo is said to be a 4 star hotel from the outside and in the lobby but it lacks the very basic room amenities such as a bathrobe, a pair of disposable slippers, an iron and a simple coffee jug- no 4am coffee lol unless you called over the phone (paid extra) and that would probably be a bother understandably. Bar looked amazing but it was a real struggle to get anyone to help. Always empty and unattended. Rooms were VERY basic and shower needs a good glass and tile scrub. Black mould was spotted easily all over and away from eye level. the rostered staff did not smile or say hi at all for the 5 days we stayed. they appeared literally glued to the reception computers completely unaware of everything around them for the 5 days we stayed there and we passed by the reception dozens of times. One had to call their attention otherwise they wouldn't even raise an eye, or say hi, or try to look friendly. It was a very odd behaviour overall from the all-male reception staff, no help was offered at any time - actually one young man offered help once -, but we had to drag heavy suitcases around which they pretended not to see…a bit of a shock..absolutely no smiles or friendly welcomes either. It almost felt like we were a bother to the reception staff, definitely not staying there again for this reason. Amazing food though and free buffet breakfast was superb - chef’s burger and the kitchen staff were amazing. "

"Excellent service and location "

"C"