6/10 - Được
Guillermo
08/04/2026
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The arrival was as planned. My Expedia reservation included a sofa bed which was clearly written on the reservation. At 430pm checkin I was given a suite which was suppose to have 2 queen beds and a sofa bed which is enough to sleep 5 persons. It was not until we returned to the suite at midnight that we tried opening the sofa bed, but it turned out to be a regular non sofa bed. By this time my kids were already in bed and settled in. I went to the front desk to inquire what had happened. The same rep that checked me in was still there. She acnowleged their mistake ref the sofa. She offered to move us from the 1st floor to a higher floor where there was a suite with sofa bed available. Being midnight, having settled in, and having kids on bed...I just requested a price adjustment or credit for their mistake. Rep stated she would make a note of it. Two days later durinv checkout I mentioned the issue again but nothing was done about it. There was no initiative on the hotel's part to address my request. This oversight by the hotel is something
that they cannot afford to get wrong. The main reason guests book a hotel is for sleep purposes. When it is clearly stated on the reservation that a sofa bed was reserved, it is crucial to get it right...period. if this is an issue between Expedia and the hotel (Marriott), the guest should not have the burden to prove who dropped the ball. Other than this cricial issue, our stay was pleasant.
Guillermo
Lưu trú 2 đêm vào Tháng 4, 2026