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"The room was alright "

"The hotel is very beautiful and upscale, the staff were extremely pleasant and nice. The lobby, bar and dining room were beautifully kept. The room was spacious and beautiful. Tje entrance grounds were very pretty. We only had the following issues that in our opinion can be improved: Hot water in the shower: on first day it was lukewarm, they fixed it so was fine on days 2 and 3 but not so much on day 4. Shower: the part that controls the angle of the shower head (handheld) was loose so water only came straight down so one had to stand very close to the knobs. Toilet: the toilet seat had some stains that seemed were due to passage of time, regardless it was not pleasant. Bathroom sinks: the porcelains in both sinks had a few chips that made the sinks look like they were not clean."

"Staff very helpful particularly the manager who resolved an issue regarding my booking via Expedia staff asking fir his help."

"Room way ok but no view from window and lighting very poorly arranged. Will not return to this hotel. "

"Excellent hotel for the price!! Beside the walls of the old city, without the exorbitant price. Breakfast was good, staff helpful, parking arranged as we had requested. "

"Personnel accueillant, chambre spacieuse, calme et très propre. Je recommande."

"The hotel is in a great location. We had a garden room and it was lovely being able to sit outside in the evening. The staff were friendly and the breakfast was good. The room was big with a lively separate sitting area. The only negative is that some bits of the hotel seem a little tired but that was a minor point."

"The name says it all. Great location to all the sites within the wall of the old city."

"Reception refused me to check-in although I have pre-paid incl breakfast. Rude, helpless guy at reception, first let me wait 10 mins as he was CHATTING to another guest without any eye contact or saying anything to me. Then he wanted a EUR 300 security deposit to my card, it did not work after searching 2 mins for the card machine. I gave him 300 in cash, he said "not acceptable". Then he tried another 5 mins to refund it via the non working card. My card worked before and after every time. I had to look for another hotel. My prepayment was not refunded as promised. I contacted Expedia, there is still no refund."