"Good Location, but not 5 stars
Room: booked a week-long stay, but the experience was marred by various issues. Initial corner suite smelled strongly of damp, faced the staff cleaning buggy parking and had issues with cockroaches.
While staff facilitated a room change, management offered zero compensation/upgrades: base service recovery for a serious issue.
Even our second room had ants, a blocked shower drain, and no bins outside the toilet - unsure how the cleaning staff knew what to...
"For context, we stayed at this hotel as part of our honeymoon in Portugal. The positives are obvious when you look at pictures of the property. There is a stellar beach with a private area within a 2-minute walk from the hotel, the property's design is very nice, and the Algarve is beautiful no matter where you go. The reality is this hotel is designed for families with kids. If you are looking for a family vacation, this is a great hotel choice for you. There was an absurd amount of kids...
"The staff, amenities, food and property was impeccable. The staff in all dining rooms were so kind, accommodating, and attentive. I will never forget the experience and time with them."
"This was a fantastic stay for the family. Two beaches are very close. Felt like a home away from home with a fully stocked kitchen, laundry machine, and plenty of space. Staff were so helpful and friendly. The daily room clean was very helpful and appreciated."
"Overall, our stay was decent, but there were some disappointing aspects. We unfortunately saw a cockroach twice near the indoor pool area, which was concerning and affected our overall impression of the hotel. The general cleanliness also did not meet our expectations.
On the positive side, the staff were friendly and helpful, and the breakfast was good with a nice variety of options. The location was convenient for beach access, which was great, but there was not much else nearby in terms of...
"Like quite a few of the other reviews, not a 5star hotel. Maybe 4 at best. Service inconsistent throughout. And more importantly, entire property is under construction both inside and out, and not minor renovations, we're talking the complete removal of steps and access down to the beach. Arguably one of the largest selling and marketing features of this hotel was non accessible without any disclosure. Instead you'd have to walk into town to get to any beach which is public vs the one you paid...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
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