"We booked the penthouse and on arrival paid the £197 immediately this was without breakfast. We got up to the room and it was ridiculously hot to the point you thought the heating was on full blast but wasn’t. We found one fan but it wasn’t enough we asked for a second and were told it’s one fan per room.
We had no complimentary water which I though was standard, so we had to buy 3 plastic bottles which coat £8.50. There was an empty fridge in the room and the windows were crawling with insects both inside the room and outside and in between as they had two sets of windows. The balcony doors safety latch didn’t work so our little one nearly got out on to the roof.
The room itself was filthy and too hot there is no air con at this hotel, the furniture was worn and broken. There was a light with no working bulb and other lights where you could see in to the loft with dust.
It’s about as far away from a penthouse that you could imagine. For £200 a night I expected much more but at least to be clean to a decent standard. I didn’t realise it was a Britannia hotel until after I had booked, if I had know I would not have gone near it with their reputation however the photos I looked at on hotels.com looked really good clean quality place but on actual visiting it’s not accurate so the photos are either false or have been doctored.
Extremely disappointed and a total waste of money the heat of the room was unbearable and we did not sleep much. "
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