Search Hotels Near Gen. James A. Van Fleet State Trail, Polk City

"I am extremely disappointed with my recent stay at this hotel. I chose this place to celebrate my birthday, but it turned into a very stressful and unsafe experience. From the moment I arrived, there were issues. The microwave in my room did not work, and even worse, the stove stayed on for an entire day. I contacted customer service multiple times, but nothing was done. I was told that only the morning staff could fix it, even though it was nighttime. This meant I had to spend the entire night in the room with the stove on, which felt very dangerous—especially because I was there with my two young children. I asked to be moved to another room due to the safety risk, but my request was refused without any real solution. The situation became even worse the next day when the room next to mine caught fire. Smoke spread into my room, and the smell was overwhelming. After everything that had already happened, this was terrifying. This experience was unacceptable and honestly felt like a nightmare. I hope management takes responsibility and improves both safety and customer service so no other family has to go through something like this."

"This property didn't have lawn maintained. This property has electrical issues and ceiling fan is dangling by wires about the master bedroom? A destination fee almost 50% the price of my 7 day stay? Pool area was messy, with black tar substance surrounding the outer edge of the pool. One hallway bathroom toilet is loose and moves when sitting on it. Two tvs are non-responsive with no-working remotes. The freezer was broke and unusable for the entire 7 days. Owner sent servicemen to the home without communicating with us. These servicemen were not there to fix any of the issues we addressed with the owner and our issues (except the lawncare) were ignored. The pool table is lopsided and a stand up complete game without the balls centering the center of the table due to a lack of balance was an upset to my company. The dvd shelve was a decoy, no Lion King for me and Jinora, my 2 year old granddaughter I came to Florida to be with. Stay away from this place. There is a reason it is cheaper than other places. The house was chosen by the owner last minute. I wasn't given an address to the place until 3 days before the trip. The neighborhood that this home resides in is broken down. This isn't a beautiful green space with tons of trees and wildlife, this a a small lower class neighborhood with unfriendly neighbors. Do not come here nor do you want to deal with the owner. "