"I booked pay at hotel with Expedia in late 2025. On January 5th I called the hotel to see if I could pay ahead of time. That request was accepted. I show up on April 20th, 2026 and at checkin, the lady helping me says I owe for the night. I told her that I paid already. Another woman working hears the conversation and says it’s not paid. I continue to explain the situation. Then I’m referred to another woman (owner), according to the original person assisting me. I briefly explain that the room has been paid for. Well she disagrees and starts with an even worse tone and attitude. And she ends with “I’m not going to argue with you “. I’m trying to find the mix up not argue.
I pay and then proceed to get my information together. My credit union says payment was released on 1-5-26. I go and show the original person helping me and now I have to call and speak with a more helpful person that was referred to me. We will see what happens "
"The room was clean, but the air conditioner in the room was really noisy and even when we turned it down it would not cycle off. We had to shut it off completly and then when the room got hot turn it back on. the exhaust fan in the bathroom had a high whine that was very loud. The toliet would not flush and was clogged most of our visit. The desk chair snapped while I was doing work and I landed on the floor hitting my head. My husband took the broken chair to the front desk where the young man behind the desk remarked that why did you break my chair. When asked to replace it he replied he did not have one. My husband then took the chair from the desk in the lobby, to replace the broken one. I needed one to complete work in the room. We would and will not stay here again."
"I will NEVER stay here again. There was a dead roach stuck in a spider web near the curtains in the bedroom which has been there for awhile. A dead roach smashed and smeared on one of the walls. The carpets in the hallways were filthy and the whole place stunk. I walked into the food area just to check it out and saw the biscuits just sitting out and not even covered. DO NOT stay here!!! "
Yes, there are holiday rentals close to the most popular sights in Germantown, or you can select a more secluded option if you're looking for a relaxing stay.
What can I see and do in Germantown?
Explore the area and family-friendly sights such as Rainbow Ranch Petting Zoo, or get out into nature at a spot like Carlyle Lake. In the wider area, you’ll find Hazlet State Park and McKendree University.
What are holiday rentals like in Germantown?
Holiday rentals are privately owned properties you can book for a few days, or a quick weekend, in Germantown. Holiday rentals provide amenities such as patios, hot tubs and fire pits to help you enjoy your stay. If you're concerned about cleanliness, holiday rentals can provide a sense of safety away from shared hotel lifts and busy lobbies while still allowing you the experience of travel. You'll also have more space in a holiday rental than in a hotel, which makes a holiday rental an attractive choice for family trips.
Go further with the Expedia app
Save on select hotels and earn double points when you book on the app. Our app deals help you to save on trips so you can travel more and manage it all on the go.
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