Search Hotels Near Gray’s Lake Park, Des Moines

"I traveled for work and the staff was friendly from beginning to end. Each person, from valet to front desk were pleasant to work with. The rooms were not carpeted, and instead had linoleum wood flooring, which I was fine with and honestly preferred. Bathrooms were clean, and the area was easy to walk to and from the events center. I'd stay here again. "

"Clean room, very stylish bathroom with lavender scented toiletries. I wish the facility had more moisture in the air because the ultra dry air gave me a low grade migraine but was very beautiful. I was there as a wedding guest. They offer very unique and preferred option for the guests like a social hour with orderves before being seated for the dinner followed the wedding. "

"Everything was fine, except we were unable to get on the internet. We asked for assistance, but nobody helped. We asked them to reboot it."

"Distant parking lot due to “structural issues” of ramp. A/C was poor. Staff were friendly enough and accommodating "

"A front receptionist was repeatedly rude to the customers she managed over the phone. She was argumentative and denigrated her customers on the phone….including me. She argued with how I made my reservation - a phone call to Hilton reservations- she stated was made through a third party. That sort of rudeness required a re-think of her people-facing role. She became frustrated, her voices was raised, argumentative and simply rude. Never should she have access to customers. "

"Please let me begin that I have been a Hyatt Rewards member for over two decades. Hyatt Hotels were a go-to”during my business and conference travels. Further, I have stayed at this property a number of times since its opening. I was amazed at the amount of wear and tear at this property. Wood trim on every surface was noticeably scratched, chipped or damaged in some way, the sofa fabric had a tear, etc., making it hard to determine if the facility was clean or not as the air of dinginess was everywhere. I found it hard to believe that the Hyatt brand would allow this type of surfaces that diminished the feel of the property. Otherwise, all seemed orderly, staff were pleasant, everything was operational, breakfast was tasty…but the spaces I accessed had seen far more better days in the past. "

"The rooms were very nice and it was great to have a hot breakfast every morning."

"It was close to the hospital/costs too much to park for what you have to pay for the room/staff was a tad rude "

"Needs a renovation. Rooms were disgusting and rundown. Our room stunk of smoke and stagnant air. Went to open window which was full of black mold. Last two inches of stick used to secure window was all black mold. Have tried calling management three times and they are always gone for an emergency. Have not returned any of my calls. "