"We chose this hotel to celebrate our 30th wedding anniversary, and unfortunately the experience was not what we hoped for. We booked a partial ocean‑view room, but the room we were given had no resemblance to that description. When we approached the front desk — twice — to request the room type we paid for, we were met with smirky, unprofessional and unhelpful responses which felt incredibly disrespectful. On the second day, reservations representative contacted us, but the room she offered as a “solution” had double beds, which made no sense for an anniversary stay. We took photos and videos to document the discrepancy. Another couple traveling with us booked the exact same room category and received a lovely partial ocean view, which only highlighted how poorly our situation was handled. This experience fell far below expectations, and certainly not what we hoped for during such a special milestone."
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