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"I went from the Club Quarters in Philly to a Hilton in Brooklyn. The contrast in amenities was stark. The refillable water bottles and free coffee at the Club Quarters were a pleasure, especially since the coffee pods made delicious decaffeinated coffee!"

"Bad experience "

"We did not have breakfast. "

"Breakfast is good. Front desk staff are not very friendly. Bed is not that comfortable. "

"The room, bathroom and toilet were clean and spotless. Everything was in working order. Check in took a minute. Very satisfied!"

"We didn't participate in breakfast so I can't comment. Air conditioner worked (was a little loud) Staff: Dynamic Duo at the front desk were fantastic, helpful, kind, and easily approachable give them a raise."

"Arrived shortly after 5pm for our 4pm check-in, told room wasnt ready and offered downgraded room with $75 dinner voucher. Since I had 7pm dinner reservations and 8pm show tickets, I declined. I chose to wait being told my rooms cleaning would be expedited and given a $20 ticket for the bar. At 630p (an hour and a half after arrival) I went to front desk to ask about possible ETA for my room as well as seeing if they had availability to extend my stay one day. Right away I was told if I extended my stay it wouldnt be complimentary (which wasnt ever asked on my end and I little insulting). Meanwhile, I got to hear 3 other guests check-in and even be offered room UPGRADES like more sq. Footage and a better city view. The person helping me stepped away from the counter and came back almost 20 mins later with a supervisor and refused to help me further. At 720p, I was finally given my room key but not before being treated like less than the other guests. When I got to my room, there was hair in the shower, a moldy straw on the floor by the trash can, and dust on the desk. We called for a cleaner to come back who was very sweet and thorough and very apologetic for our experience. The next morning we were called at 930am and allowed to stay until 2pm instead of 11 for check out.The room overall was nice, but I will never stay at the W again. "

"J"

"I always stay at the Kimpton when I’m in Philly and it never disappoints. "