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"comfy bed pillows were a bit lumpy, swimming pool not always available due to timetable. it would be a nice touch to have a bottle of water each since the prices have rocketed in recent months "

"Room was super clean, comfy bed and pillows, great powerful shower,"

"good and what it said on the tin"

"Staff were all friendly and helpful and felt they were able to speak to you without being hurried. Breakfast was excellent and the one evening meal we had was too."

"A friendly welcoming hotel with clean amenities. Lots of menu choices"

"Great breakfasts. Gluten free as well"

"Hotel is in dire need of modernisation! The furniture in the bedroom was filthy! If I had a chair as dirty as the one in my room it would have been in the skip!!! Breakfast items very poor quality."

"Derby Mickleover Hotel has wonderful friendly, helpful and professional staff who offer a warm welcome and constant, friendly enthusiasm to enable one's stay to be a good experience. However their refreshing professionalism and warm manner, is marred by a hotel that has seen grander times. Everywhere, the hotel is looking a bit tired and is in definite need of some investment to its interior and facilities. I have stayed here frequently due to its location, convenience and lovely staff but these professionals deserve a hotel that is current in its fresh interiors and facilities. I have had to call for house keeping or maintenance to assist in rooms I have been booked into, due to malfunctioning facilities or because I have found unacceptable large areas of black mould growing on bathroom ceilings for example. I have stayed in a lot of this hotel's rooms and in all price ranges. It is disappointing to see and stay at such a hotel with enormous potential; when a lick of fresh paint or replacement of tired facilities or a more rigorous upkeep of rooms with investment, enabling staff to not only perform day to day house keeping but more deep cleaning. Proper investment to provide updating and thorough maintenance of the wider hotel picture and infrastructure, would once again allow this hotel to shine as a luxury hotel if character. Come on Best Western! "

"Reception Check-in and porter to room very effecient. No O2 mobile phone signal in room. Room size compact. Described as "Superior King", but on entry definitely small and UK "King", ie:- 5ft. wide, not what I was expecting, ie:- 6ft wide. Bathroom not properly cleaned with dirt around bottom of shower screen and black mould on back of door and bottom of door frame rotten and black mould. Bench seating in restraunt had worn out PVC covered cusghions with some of the PVC covering missing. Food for Dinner and Breakfast satisfactory with poor service."