4/10 - Kém
Kei
26/07/2025
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The good thing about this hotel is the location. It's close to Hoan Kiem Lake. Spas, restaurants, and shopping are all within walking distance. It's lively outside until late at night, but it's not that bad inside.
It's nice that there's a bathtub, but it was the worst when the sink and toilet got flooded after taking a shower. It's okay for single use, but if you're staying with a partner, the person who uses the bathroom later won't feel very good.
And there was another big problem.
I left my T-shirt and bracelet at this hotel.
At first, I thought it was only the bracelet that was lost, so I asked the manager about it, but he said that they hadn't found anything else.
However, I later realized that I had also left my T-shirt in the room, which seemed strange.
A small bracelet might be overlooked, but I can't imagine that the cleaning staff would miss a T-shirt as well.
So, unfortunately, it's possible that the cleaning staff didn't do their job properly.
The front desk manager was very nice, but my experience at this hotel was not very good.
Please be careful with your personal belongings. If you forget them, they won't come back.
Kei
Lưu trú 4 đêm vào Tháng 7, 2025