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"Bathroom door doesn’t close without forcing it back into the jam. Elevator smelled like old seafood, which might have been from the wet mud on the floor. The hallway smells like something. I don’t know what but it isn’t good. Heat pump doesn’t work so we slept at a temperature I don’t know but would best be described as hot and sticky. The hand towel rack is directly above the toilet paper. So you’d better not drip while drying hands. The cold water tap turns on both directions so you really have to nail it to the millimeter to shut it off."

"Great staff "

"Breakfast was hot and fresh. Coffee was good. Plenty of parking "

"Was it able to stay at the hotel because didn’t know I was getting charged an extra hundred dollars to stay there?"

"The hotel is in a great location, within walking distance of both the train station and downtown, which made getting around very easy. The property was very clean, and the beds and pillows were comfortable, allowing for a good night’s sleep. I also really appreciated the amenities, the sauna was a great bonus, and the gym was well equipped and excellent. Customer service was okay but not exceptional, and I think there is room for improvement in this area. One area that could especially be improved is the hotel restaurant. I would have loved to see a fresh breakfast option. When I ordered an omelet, it was precooked and simply reheated in the microwave. Although the staff member assisting me was very kind and pleasant, the quality of the breakfast did not meet expectations, particularly given how expensive it was. Overall, the hotel has many strong points, especially its location and amenities, but improvements in service consistency and breakfast quality would greatly enhance the experience. "

"So outdated. The shower pressure, the popcorn ceiling, the yellow walls! 400 a night is a disgrace."

"My daughter and I stayed at Residence Inn while attending the Cardi B concert (4/3/2026) The room (a loft) was more like a small, cute apartment! We loved it! The staff was super friendly and helpful. The best part, the breakfast! They had an awesome selection of breakfast foods, fresh fruit and beverages. If I’m ever in Hartford again, I would 100% stay here again. "

"We only stayed one night but the place is very run down. Probably why it was so cheap. The beds creak when you move. The door to the bathroom in our room didn’t close all the way or lock. The staff was friendly enough and we didn’t have any issues while there. "

"Parking was med, alot of people hanging around couldn't park near our door. Room was clean but in awful conditions. Great for 1 night stay. "