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"On entry of the Hex Hotel the car park is a short distance from the hotel entrance, there is no drop off point immediately outside the reception area, eg - if it was raining your items would be quite if not not entirely soaked. My advice is to park up first, sign in at the Hotel Reception and then collect a porters trolley for your luggage from the reception area. However if you are able to carry all your items in one go then great. Staff are friendly, polite and inform you are all the important notices to make your stay pleasing. Our room was a double, parkside, which was so nice to wake upto, it was clean, had all the ammenties required for your stay and I am very particular. However, if you are used to soft towels, please bring your own, these are very rough, in our eyesand the shower is fantastic. On our last night we had an issue with the safe, the number did not work, it continually kept asking for an ecode, at this point we contacted reception and someone came immediately to sort this out. They elementated all possiblities and unfortunately was not able to resolve this, due to be a fault on the safe, so there was 2 options - 1. remain in the room, as we were checking out the following morning, or 2. relocate to another room, but it was nice that the option was available and very apologetic. Excellent stay and would highly recommend."

"Great breakfast service, served by lovely staff"

"Easy to locate, it’s a new hotel so everything is fresh. The room was comfortable and clean. Breakfast was good with lots of options. "

"Terrible check in experience. The hotel said they didn’t have my hotel.com booking (I had booked around 4 hours earlier). Receptionist was very unfriendly and extremely unhelpful. The lady at reception didn’t offer any advice other than to buy a new room and left me sat in reception for an hour whilst I tried to contact hotels.com on the phone, she didn’t offer me even the glint of a smile, a glass of water, an apology, nothing, instead she treated me like I was trying to steal a free nights stay even though I had a confirmation email with all details on. Terrible customer service experience. I booked this hotel specifically because it had a gym which I didn’t get to use as it had closed by the time I got to my room. A smile and a “don’t worry we’ll help sort it” would have gone a very long way. Lacking some very basic customer service skills. "

"Very disappointed with Shower very poor hot water pressure and to top it, hot water was barely tepid nobody wants to come from a days work to a cold shower and start the next day when shower was still cold. I also don’t see why they charge for car parking. I won’t be back. "

"Nice friendly staff the room was nice basic breakfast the dinner was average free carparking nice swimming pool and spa was cold not heating up sauna and steam room was working. "

"Nice place to stop for the night"

"Beautiful hotel on a very convenient location near the motorway. The staff is amazing, shout out to Chloe. She went above and beyond to make the stay stress free. Breakfast is excellent and the rooms very comfortable and clean. Thank you Chloe and colleagues "

"Clean, great location, plenty of parking, stay regularly"