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"The room was very nice, but the stairs leading to the rooms were dirty and poorly lit."

"Facilities are in very poor condition. No easy internet. Table light does not work. No TV with local channels. Jacuzzi does not work and out of order. No enough towels in bathroom. Staff very amable, courteous and wanted to help. "

"Clean room & comfortable bed & pillows. Once upon a time it was a hi-end hotel, but they are revamping it & some of those rooms are updated beautifully. A visitor that we met there Chanylu shared her great experience about the hotel prior to hurricane Maria & even married there a few years ago. Staff was accommodating. Especially Cynthia & Juan. BF was okay. It would be best to call directly to request exactly what you’re looking for ex. Floor, bed/s. groups etc"

"Unique place every time when a have a chance to go to Puerto Rico visit el Buen Café nice place and safely"

"For me, it was a solo stay.. and cannot be more perfect! Soy de PR! Ningún lugar igual a este. "

"The Royal was aesthetically beautiful. Breathtaking. The staff that work service there are very friendly and attentive. However here is why my review is so bad: we had paid extra to have the room decorated for our honeymoon. We arrived and it was beautiful, however we discovered too late that there was no hot water. There were a lot of cockroaches, like the furniture was crawling and families of cats fighting eachother outside the casita for your leftover restaurant food that they instruct you...

"Very quite"

"Was under construction Huge cockroach’s everywhere Disgusting "

"El baño no tiene puerta"

"We did not stay at the property. The door lock was damaged and could be opened easily. The bed was dirty, with stains on the sheets and pillows. The pool did not exist—it had no water and was extremely dirty. You should verify the properties listed on your platform, as situations like this damage your reputation."

"Todo excelente buena comunicación todo limpio y espacioso excelente lugar volveremos otra vez….."

"Parking was a straight drive in. "

"The property was nice and clean quiet area had everything included inside the house sent you air and the bedrooms were nice"

"I’m satisfied with my stay. Peaceful no noise. The only small thing is I wish they had blackouts curtains. "

"Hotel is clean, staff is friendly and Dubraska did her best to help us. The issue was about the rooms. We were first assigned a room where the fridge didn’t work. A technician was supposed to fix it but it never happened. Then, we were offered to use the fridge in another room, which was very uncomfortable. Then we were offered another room to change. We moved all our belongings to that room to find out that A/C was broken, it didn’t cool at all. Faucet didn’t have a spray for water, and the...

"The nearby beaches! We didn’t swim, but got excellent photos and videos with sunset and sunrise. It’s almost 2-hour drive from the SJ airport, we picked it for the expected quiet and beautiful environment, and we got that. The unit is very spacious, nice and clean, partial ocean view from the balcony. "