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"Wonderful characterful castle . Great friendly attentive staff . Fantastic meal , great chef"

"I upgraded to larger room, it was clean, very comfortable, bathroom clean & functional. Unfortunately my 'upgrade' was a room right next to main corridor door on ground floor, to say it was noisy is an understatement. The biggest issue was not the hotels fault, as the people in the room above were so loud, it sounded like there was a party going on & constantly banging on their floor. The lovely receptionist did kindly go & ask them to stop when I complained at around 9.45pm, which they did, for 10mins then started again until after 11pm. Definitely not what I paid extra for. Not on my list of hotels/motels to ever use again"

"Great family room with so much space for us all, met at reception in the evening by lovely helpful staff. The bar area was lovely, breakfast with plenty of choice and a nice garden and park area for us in the morning before our travel"

"There was plenty of choice for breakfast and the quality was good. The staff were lovely also. My only minor niggle and it is minor weight only got two tea bags in the room. (I'm a big tea drinker) I'm sure that if I had asked more would have been provided. Plus usually in hotels you get a little biscuit on the tea tray which there wasn't. But a bonus tick in the bathroom was individual shampoo and conditioner and shower gel. More than happy with my stay thank you "

"Friendly helpful staff. Spotless rooms"

"Lovely staff, thank you gfo"

"Quiet room. Nice pool "

"Great hotel. Very modern and stylish, Check in/out was easy and swift, Room amazing and in excellent condition. Staff all very professional and helpful. Great plentiful breakfast with lots of variety. The large balcony in the breakfast /sofa seating area is beautiful with views and very comfy. For the price I paid, I was impressed and would happily stay again."

"The facility is satisfactory and provides excellent value for money, which is particularly advantageous for swimmers competing at the Sunderland Aquatics Centre."