Search Hotels Near Heart Shape Lake, Marmagao

"Very disappointing checkout experience at Grand Hyatt Goa. Despite calling reception three times requesting help with luggage, no one came to assist. After waiting for quite some time, I eventually had to carry all the luggage myself during checkout. Service should not be different during check-in and check-out. Guests expect the same level of attention and hospitality throughout their stay, especially at a luxury hotel. This was certainly not the experience I expected."

" We have been staying at this property since its Hyatt days, which makes this February visit even more disappointing. Four families travelled from different cities to celebrate an 80th birthday. Despite sharing all booking details in advance, there were repeated lapses. I received an incorrect airport pickup call meant for another guest, and the response from the front office was a routine, mechanical apology with no ownership. More seriously, although all four rooms were booked under my ID and secured with my credit card, the staff asked my father-in-law and sister-in-law for their cards and charged ₹50,000 to my sister-in-law without authorisation. Even after raising the issue, the amount has not been reversed 12 days later. On checkout, I was again asked about collecting payments from others, forcing me to settle everything myself to avoid further confusion. The property is lovely, but the front office operations are deeply disappointing. A milestone family celebration was overshadowed by preventable errors and poor handling."

"Friendly staff"

"Good hospitality "

"The staff were good overall but the building has seen better days. The restaurant had closed when I got there so we all had to venture out and find an evening meal. I would however say overall, the price is a fair reflection of the conditions "

"Clean and professional staff"

"I have not stayed in hotel only how m i supposed to review..also told customer care to refund my money as soon as I checked in no water in the room, rooms condition was patethic I want my refund..my trip got ruined because of you guys "

"Room was rundown and dogs barked all through the night. The drinking water provided wasn’t marked as safe and in refillable bottles."